Open to opportunities

Omononye Victor

@omononyevictor

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Customer Success Manager with expertise in client relations and support.

Nigeria

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What I'm looking for

I seek a role that values customer success and offers growth opportunities.

I am a customer-focused and tech-savvy professional with extensive experience in customer support, client relations, and success management across various industries, including real estate coaching, fintech, and outsourcing. My background in Sociology has equipped me with a unique perspective on understanding client needs and fostering strong relationships. I excel in managing high-value accounts and delivering top-tier service, even in high-pressure environments.

In my role as a Customer Success Manager, I have successfully managed the onboarding and retention of multiple client accounts, ensuring satisfaction and identifying opportunities for growth. I utilize CRM tools to track client progress and communicate updates, collaborating with internal teams to improve processes and deliver exceptional service outcomes. My commitment to customer success is reflected in my ability to monitor customer health scores and proactively address concerns, significantly reducing churn.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

WingAssistant

Jan 2022 - Jan 2025 (3 years)

Managed onboarding and retention of multiple client accounts across various industries. Developed and maintained strong client relationships, ensuring satisfaction and identifying growth opportunities.

CRM Tools Customer Lifecycle Management Client Relationship Management Onboarding Customer Retention Performance Reviews Process Improvement

Chat Support Specialist

Teamwhale

Jan 2020 - Jan 2022 (2 years)

Resolved over 150 customer inquiries daily via live chat and handled 50+ tickets using HelpDesk systems with high accuracy. Provided consultation via outbound calls, maintaining an 85%+ SLA and QA score.

Live Chat Support Jira MASARE Customer Service Outbound Calling SLA Management

Client Relations Manager

ClubWealth

Jan 2018 - Jan 2020 (2 years)

Managed a large client base, ensuring ongoing satisfaction and account health. Scheduled and secured up to 10 successful appointments weekly, utilizing CRM tools to track leads and manage pipelines.

Client Relationship Management CRM Tools Lead Management Sales Calls Appointment Setting Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certification, Virtual Assistant

2021 - 2022

Completed a certification program focused on virtual assistant skills and tools. Gained practical experience in various administrative and support functions essential for remote work environments.

Olabisi Onabanjo University

Bachelor’s in Sociology, Sociology

2015 - 2019

Studied the principles and theories of sociology, gaining a comprehensive understanding of social structures, human behavior, and societal dynamics. Developed strong analytical and research skills through coursework and projects.