Victoria Ubana Egom

I’m a Customer Support & Customer Success professional with five years of experience supporting global B2B and B2C customers across email, chat, and virtual platforms. I focus on resolving customer issues quickly while maintaining high-quality service that drives customer satisfaction and retention.

I’ve maintained 95% customer satisfaction by managing 40+ weekly customer interactions across email and chat support. I also reduced response time by 30% by restructuring inbox management and improving workflow organization, while keeping my approach organized and solutions-focused.

In my work, I handle high-volume inquiries without losing clarity or empathy—I use strong listening ability to accurately understand customer needs, then apply effective problem resolution and conflict management. I maintain 100% accuracy in CRM records and support onboarding to improve early product understanding and reduce repeat inquiries.

I’m skilled in CRM management, cross-time-zone coordination, and remote collaboration to ensure seamless customer experiences. I work with Zendesk, Freshdesk, Google Workspace, and the Microsoft Office Suite, and I’ve also managed customer support via Instagram, Facebook, and Twitter/X.