Open to opportunities

Ugochukwu Udoye

@ugochukwuudoye

Message

Dynamic customer service expert with over seven years of experience.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dynamic and results-oriented customer service expert with over seven years of experience in providing exceptional support and fostering strong client relationships. My commitment to exceeding expectations has consistently ensured 101% customer satisfaction through personalized assistance and effective issue resolution. I possess strong leadership and management skills, which inspire exceptional customer service delivery and drive loyalty.

Throughout my career, I have successfully managed customer accounts, analyzed feedback, and led cross-functional teams to deliver outstanding service. At Costech Canada Inc., I improved the customer satisfaction score from 70% to 95% by delivering exceptional customer experiences. My proficiency in tools like Microsoft Office, Python, PowerBi, and SQL enables me to make data-driven decisions that enhance engagement and optimize operations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Costech Canada Inc.

Feb 2022 - May 2024 (2 years 3 months)

Managed inbound customer interactions across various platforms, ensuring a seamless experience for all customers. Improved customer satisfaction score from 70% to 95% by delivering exceptional service and collaborating with the growth team.

Customer Relationship Management HubSpot Live Chat Support Customer Satisfaction Communication Skills Team Collaboration Time Management Data Driven Decision Making

Customer Care Manager

New Concept Technology

Mar 2018 - Jan 2022 (3 years 10 months)

Provided exceptional customer service and support, achieving 98% customer satisfaction. Managed customer accounts and collaborated with teams to resolve issues, enhancing customer loyalty to 91%.

Customer Support Management Account Management Communication Skills Team Collaboration Customer Satisfaction Problem Solving CRM Software Relationship Building Data Integrity

Customer Care Representative

New Concept Technology

Jan 2016 - Feb 2018 (2 years 1 month)

Oversaw customer care operations, resolving escalated issues and ensuring exceptional service delivery. Developed policies to improve customer satisfaction and conducted training for staff.