Scott Zimmerman

I am a dedicated customer service representative with over a decade of experience in call center environments. My journey began at Nielsen, where I honed my skills as a Market Research Interviewer, conducting interviews and collecting valuable information on various topics. This role taught me the importance of building rapport with customers while maintaining confidentiality and achieving target goals.

In my most recent position at Concentrix Solutions Canada, I excelled as a Customer Service Specialist, where I resolved both technical and non-technical issues. I took pride in clearly documenting customer interactions and educating clients on software and hardware functions. My ability to work independently and collaboratively with my team has consistently contributed to meeting our goals and ensuring customer satisfaction.