Looking for a job

Ufon Mbah

@ufonmbah

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People Operations and Operations Manager driving process efficiency and scalable remote workflows.

Nigeria

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What I'm looking for

I seek a remote-friendly operations or people operations role where I can improve processes, support leadership, and scale HR and operational systems.

I am an Operations and People Operations professional with 5+ years supporting leadership, managing HR coordination, and optimizing workflows in startup and remote-first environments. I specialize in Agile workflow support, KPI reporting, stakeholder management, benefits administration coordination, and SaaS-based systems.

I have led daily operations and People Operations coordination, reduced production lead times by 20% through supplier and workflow optimization, and implemented structured task-tracking and documentation that improved accountability and operational clarity. I am known for discretion, sound judgment, and leveraging CRM platforms and AI-supported tools to streamline processes and improve efficiency.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Celeb Beauty Clinic

Jul 2023 - Present (2 years 11 months)

Lead daily operations and People Operations coordination, driving KPI reporting and implementing structured task-tracking systems to improve workflow accountability and execution accuracy.

People Operations KPI Tracking Process Optimization Onboarding Benefits Coordination Jira Documentation Cross Functional Collaboration

Operations Manager

EyoAnnang

May 2022 - Jan 2023 (8 months)

Managed end-to-end remote operations for distributed teams, reducing production lead times by 20% through supplier coordination and workflow optimization while standardizing documentation.

Remote Operations Process Standardization Workflow Optimization KPI Tracking CRM

Executive Assistant

Anthony Okhumoya & Co

Nov 2021 - Apr 2022 (5 months)

Provided executive-level support including calendar and confidential communications management, strategic task tracking, and coordination of leadership performance follow-ups across departments.

Executive Support Calendar Management Stakeholder Management Strategic Task Tracking Internal Communications Discrétion

Operations Coordinator

Capital Luxury Global Resources

Jan 2021 - Nov 2021 (10 months)

Supported compliance documentation, operational reporting, and workflow improvements, maintaining accurate records and executing high-volume repetitive tasks with precision.

& Compliance Record keeping Process Improvement Administrative Coordination Accuracy CRM Documentation

Customer Support Rep

Delmita Water Company

Aug 2020 - Dec 2020 (4 months)

Managed CRM customer records and resolved high-priority inquiries while collecting service data to inform operational improvements and maintain process documentation accuracy.

Customer Support CRM Data Collection Communication Problem Solving