Joy Ikiebe

Coordinated over 100 daily operational and customer service requests across branch operations, compliance, and customer support, ensuring timely resolution while maintaining regulatory standards and service quality. Served as the operational liaison between branch leadership and cross-functional teams to resolve workflow issues and improve service delivery.

Led cross-functional coordination across remote teams using Asana and Trello, ensuring project milestones were delivered on schedule while improving communication and accountability.
Used AI-powered productivity tools including ChatGPT and Google Gemini to develop SOPs, improve documentation quality, and accelerate project execution.

Led day-to-day coordination of branch operational activities across customer service, processing, and compliance functions, ensuring seamless collaboration between multiple teams.
Improved operational workflows by identifying process gaps and implementing standardized procedures.

Provided remote administrative support by managing executive calendars, scheduling appointments, and coordinating virtual meetings.
Leveraged ChatGPT and Google Gemini to draft operational documentation, summarize reports, streamline business communications, and improve reporting efficiency.

Managed customer records and maintained confidential documentation.
Coordinated customer follow-ups and ensured timely issue resolution.
Supported administrative operations by maintaining accurate customer information.
Built and maintained strong customer relationships through proactive engagement and support.

Managed incoming correspondence and office communications. Scheduled appointments and coordinated meetings.

Grade: 3.83

Activities and societies: Student Alumni

Bachelor of Business Administration degree from Nexford University, completed in July 2024.

National Diploma in Computer Science from Rivers State Polytechnic, completed in January 2013.