Mary Joseph

Oversaw remote day-to-day operations including service coordination, team scheduling, inventory, and client communications across multiple accounts. Implemented a streamlined calendar system that eliminated double-bookings (100% reduction in scheduling conflicts), improved restocking workflows (est. 20% fewer supply delays), and created 3 workflow improvements to reduce manual processing time.

Supported day-to-day operations including order coordination, staff communication, POS transaction processing, and daily sales reconciliation while maintaining zero discrepancies. Acted as the liaison between front-of-house, kitchen, and delivery teams to resolve bottlenecks in real time and handled customer escalations to minimise disruption.

Provided operational and administrative support to distributed teams across multiple time zones, managing workloads independently with minimal supervision. Delivered high-volume data entry and reporting with an error rate consistently below 2%, maintained operational databases and documentation, and coordinated task handoffs using Slack, email, and video conferencing.

Provided full remote administrative support for scheduling, client communications, invoicing, and digital record-keeping independently. Improved on-time job completion and reduced client complaints by coordinating team assignments and service timelines, maintained a comprehensive digital filing system for accurate billing, and responded to inbound enquiries within agreed SLAs.

Earned a Bachelor of Arts in English Language & Communication from Ibrahim Badamasi Babangida University, graduating in 2025. Relevant coursework included Professional Writing, Research Methods, Business Communication, and Organisational Communication.