Uchenna Onwuchekwa

I am a results-driven Customer Support Representative with two years of experience in technical support, dedicated to assisting customers with troubleshooting and issue resolution. My expertise lies in providing exceptional customer service, diagnosing technical issues, and ensuring prompt resolutions to enhance user satisfaction. I have a proven ability to handle high call volumes and manage live chat support effectively, utilizing various CRM tools like Zendesk and HubSpot to increase customer retention through proactive engagement.

Throughout my career, I have successfully managed over 15 customer inquiries daily, achieving a 95% first-contact resolution rate. My role at Freva Global Limited involved optimizing onboarding processes and conducting personalized product training sessions, which boosted product adoption by 30%. I am passionate about improving service delivery through data analysis and workflow optimization, and I take pride in maintaining a customer satisfaction rating of over 90% by ensuring timely and effective resolutions.