Open to opportunities

George Kaduru

@georgekaduru

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Customer-focused technical support professional with a passion for service excellence.

Nigeria

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a customer-focused technical support professional with over four years of experience in delivering exceptional assistance via chat, voice, and email. My strong ability to troubleshoot and communicate effectively enhances customer experiences with patience and precision. I am self-motivated and possess a problem-solving mindset, ensuring that customers receive timely, efficient, and high-quality support.

Throughout my career, I have excelled at building customer trust and loyalty by understanding their needs and providing tailored solutions. My achievements include being awarded Employee of the Month at Revalize and implementing support training that improved work efficiency by 30%. I am eager to contribute my skills to a company that values outstanding customer service and continuous improvement.

Experience

Work history, roles, and key accomplishments

Technical Customer Support Professional

CaboodleAI

Jan 2022 - Jan 2025 (3 years)

Managed client relationships and onboarding processes, ensuring smooth product adoption. Delivered exceptional customer service by resolving technical issues with email marketing, ensuring high customer satisfaction.

Client Management Onboarding Customer Satisfaction Email Marketing Knowledge Hub Development Training CRM Software

Customer Support Manager

BritVPN

Jan 2022 - Jan 2025 (3 years)

Managed accounts with installations and subscriptions, resolving customer issues through empathetic engagement. Created user reports to improve long-term performance with customer experience.

Account Management Customer Engagement User Report Customer Experience Empathy Workflow Optimization Team Leadership Communication

Customer Support Specialist

Revalize Inc

Jan 2022 - Jan 2025 (3 years)

Delivered excellent customer service to Revalize customers through thoughtful behavior aligned with company values. Provided SaaS support for incoming queries and issues related to proprietary software solutions, ensuring proper issue escalation and triage.

SaaS Support Customer Service Customer Escalation Technical Troubleshooting CRM Software Communication Team Collaboration

Customer Experience Agent

Jack’s Flight Club

Jan 2022 - Feb 2022 (1 month)

Responded to and resolved member issues through HelpScout. Collaborated with the team on innovative approaches toward customer success and satisfaction.

Help Scout Customer Success Team Collaboration Data Analysis Communication Customer Satisfaction Problem Solving

Technical Support Specialist

Paragon Global

Jan 2021 - Jan 2022 (1 year)

Managed customer accounts through the company's CRM, troubleshooting and resolving user and staff technical issues. Collaborated on IT projects to improve member experience.

CRM Management Technical Troubleshooting User Support IT Project Collaboration Communication Problem Solving Team Leadership Technical Skills

Education

Degrees, certifications, and relevant coursework

University College Dublin

Professional Diploma, IT Support

2025 - 2025

Completed a Professional Diploma in IT Support Specialist, focusing on customer experience and behavior in technical support environments.

University of Lagos

Bachelor of Science, Computer Engineering

2018 - 2022

Studied Computer Engineering, focusing on the principles of computer systems, software development, and hardware integration. Developed skills in programming, system analysis, and technical support.