Open to opportunities

Tyra De Claudio

@tyradeclaudio

Customer Success Operations professional using CRM systems and streamlined workflows to drive seamless onboarding and ongoing client success.

South Africa

Message

What I'm looking for

I’m looking for a Customer Success/Operations role where I can own the client experience end-to-end, strengthen CRM workflows, and improve processes with cross-functional teams—especially in fast-paced environments that value proactive problem-solving.

I’m a Customer Success and operations professional with over four years of experience supporting clients, managing CRM systems, and helping customers succeed while supporting internal teams behind the scenes. I enjoy building strong customer relationships and creating a smooth customer experience from onboarding through ongoing support.

I’m proactive and detail-oriented, especially in fast-paced environments where I can solve problems and streamline workflows. In my recent roles, I’ve maintained HubSpot and other CRM records, built SOPs and onboarding guides, managed calendars and communication, and supported financial administration with tools like Fyle and Xero—so teams and clients stay aligned on priorities.

Experience

Work history, roles, and key accomplishments

Current

Client Success Operations

Current

Independent Contractor

Nov 2025 - Present (8 months)

Supported clients across multiple time zones by providing customer success and day-to-day support, including onboarding and ongoing adoption. Maintained HubSpot CRM systems and built SOPs/playbooks to improve customer support efficiency, workflows, and follow-ups.

Customer Success client support Customer Onboarding CRM Management HubSpot Inbox Management Calendar Management Playbooks Onboarding Ticket Triage Customer Health Tracking Online Community Support Invoicing Fyle Xero

Office Coordinator & Junior Ops Support

Vera Solutions Global

Mar 2025 - Oct 2025 (7 months)

Coordinated office operations and internal communication, including maintaining legal documents, shared inboxes, and office inventory systems. Supported global workflow organisation and helped with expenses, supplier coordination, and internal events.

Office Operations Office Coordination Legal Document Coordination Supplier Coordination Event Coordination

Office Administrator

Magnus Marketing, SA

Feb 2023 - Dec 2024 (1 year 10 months)

Provided operational and administrative support for an 8-person team, coordinating schedules and meetings logistics. Managed CRM systems and client records to support sales tracking and assisted with invoicing and basic bookkeeping while helping improve internal processes.

KPI Tracking Scheduling CRM Management Client Records Invoicing Bookkeeping Operational Support Process Improvement

Administrative Support

Various Small Business Owners

Jan 2021 - Jan 2022 (1 year)

Provided ad-hoc administrative support for small business clients, including scheduling, filing, documentation, and basic bookkeeping. Also supported tutoring and au pair-related activities as part of freelancing work.

Administrative Support Scheduling Filing Documentation Bookkeeping Tutoring Au Pair Services