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Salmaa Ibrahim

@salmaaibrahim

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Proactive Client Success Manager passionate about optimizing customer experiences.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my skills in client success and operations while fostering a collaborative and growth-oriented company culture.

I am a proactive and results-driven Client Success Manager with a passion for building strong customer relationships and driving business growth. My experience spans various roles where I have honed my skills in strategic problem-solving, communication, and team collaboration. I am dedicated to delivering value, enhancing retention, and exceeding customer expectations.

In my previous role as Operations Manager, I managed store operations, including stock buying, supplier negotiations, and budgeting. I oversaw interior décor and store setup to enhance the shopping experience while leading project management from startup launch to daily operations. My ability to handle marketing and customer engagement has driven sales and brand growth effectively.

Additionally, I have managed over 80 properties, coordinating contractors and overseeing service activities. I acted as the primary point of contact for various servicing companies, maintaining strong client relationships through regular follow-ups and progress updates. My commitment to operational efficiency and service delivery has consistently resulted in high customer satisfaction rates.

Experience

Work history, roles, and key accomplishments

Operations Manager

Soft Life Living

Jan 2024 - Dec 2025 (1 year 11 months)

Managed comprehensive store operations, including stock procurement, supplier negotiations, and budgeting, while overseeing interior décor and store setup to enhance the shopping experience. Led project management from startup launch to daily operations, handling marketing and customer engagement to drive sales and brand growth.

Operations Management Budgeting Project Management Marketing Customer Engagement Business Growth

Service Coordinator

First Allegiance

Jan 2023 - Dec 2024 (1 year 11 months)

Prepared detailed service performance reports using various software and managed over 80 properties, coordinating contractors and overseeing service activities. Maintained strong client relationships and acted as the primary contact for key financial entities, ensuring contract service standards were met through scheduled repairs, maintenance, and bid negotiations.

CRM Microsoft Excel Client Relationship Management Contractor Management Negotiation KPI Analysis Stakeholder Management

Customer Support Agent

Amazon

Jan 2020 - Dec 2023 (3 years 11 months)

Delivered high-level customer satisfaction by addressing product, delivery, and defect concerns, while providing technical support for various Amazon devices and streaming services. Mentored and trained new hires, educating customers on billing and support policies, consistently achieving high satisfaction rates through empathy and effective problem-solving.

Customer Support Technical Support Customer Satisfaction Problem Solving Billing Payment Processing Communication Empathy Troubleshooting

Service Coordinator

First Allegiance

Jan 2023 - Present (2 years 6 months)

Prepared detailed service performance reports and managed over 80 properties, coordinating contractors and overseeing all service activities. Acted as the primary client contact, maintaining strong relationships, and negotiated contractor bids to ensure financial profitability while providing recommendations for service delivery enhancement.

Property Management Client Relationship Management Negotiation Service Delivery KPI Analysis Stakeholder Management CRM

Operations Manager

Soft Life Living

Jan 2024 - Present (1 year 6 months)

Managed comprehensive store operations, including stock buying, supplier negotiations, and budgeting, while overseeing interior décor and store setup to enhance the shopping experience. Led marketing and customer engagement initiatives to drive sales and brand growth, successfully managing the project from startup launch to daily operations.

Budgeting Interior Design Marketing Customer Engagement Sales Project Management Business Development

Customer Support Agent

Amazon

Jan 2020 - Present (5 years 6 months)

Delivered high-level customer satisfaction by effectively addressing product, delivery, and defect-related concerns, while also providing technical support for Kindle, Fire Sticks, and Prime Video. Mentored and trained new hires, enhancing team performance, and consistently achieved over 90% customer satisfaction through empathetic problem-solving.