Looking for a job

Tyler Clarkson

@tylerclarkson

Prospective Patient Advocate at ClearChoice Dental Implant Centers, scheduling consultations and guiding patients through care decisions.

United States

Message

At ClearChoice Dental Implant Centers, I manage a pipeline of prospective patients, from needs qualification and follow-up to consultation scheduling. I explain the consultation process and next steps so people can make informed decisions about pursuing care.

At Wayfair, I guided customers through product selection and purchasing decisions, using CRM tools to track interactions and follow-up needs. I also recommended complementary products and services while balancing revenue goals with customer satisfaction.

At Kaplan Test Prep, I supported institutional accounts and revenue operations as a Senior Student Concierge, and led workflow improvements and training initiatives for sales support teams. My experience also includes customer support, sales, billing, and scheduling, and I'm studying Health Information Management at Western Governors University.

Experience

Work history, roles, and key accomplishments

Current

Prospective Patient Advocate

Current

ClearChoice Dental Implant Centers

Jan 2024 - Present (2 years 9 months)

Manage a high-volume pipeline of prospective patients through inbound and outbound conversations, needs qualification, follow-up, and consultation scheduling. Educate patients about the consultation process and maintain CRM records to support consistent communication.

CRM Salesforce Scheduling Customer Support Communication Skills Pipeline Management

Digital Sales Specialist

Wayfair

Jan 2021 - Dec 2023 (2 years 11 months)

Guided customers through product selection and purchasing decisions through consultative B2C sales. Used CRM tools to track interactions and sales opportunities, and recommended complementary products through upselling and cross-selling.

CRM Sales Upselling Cross Selling Customer Support

Senior Student Concierge

Kaplan Test Prep

Jan 2018 - Dec 2019 (1 year 11 months)

Supported revenue operations and account management for institutional clients. Led workflow improvements and training initiatives for sales support teams, partnering with leadership to improve conversion and operational efficiency.

Account Management Workflow Improvement Training Sales Support Operations

Student Concierge

Kaplan Test Prep

Jan 2016 - Dec 2018 (2 years 11 months)

Managed 60-100 daily interactions across phone, chat, and email. Assisted customers with account management, payments, and product selection while maintaining KPI targets including handle time and resolution rates.

Customer Support Account Management Payments KPI Management Communication Skills

Outside Sales Representative

Comcast

Jan 2016 - Dec 2016 (11 months)

Prospected within an assigned territory through door-to-door canvassing to promote and sell Xfinity residential services. Assessed household needs, explained product features and pricing, and delivered tailored presentations to close sales.

Sales Prospecting Customer Needs Assessment Presentation Skills Territory Management

Sales and Customer Service Representative

Florida Cable

Jan 2011 - Dec 2015 (4 years 11 months)

Supported billing, collections, and scheduling operations while assisting customers by phone and in person. Explained service packages, addressed customer needs, and supported customer acquisition and retention through consultative recommendations.

Billing Collections Scheduling Customer Support Sales Retention

Education

Degrees, certifications, and relevant coursework

Western Governors University

Bachelor of Science, Health Information Management

Pursuing a Bachelor of Science in Health Information Management, with coursework in data analytics, healthcare law, compliance, and quality management.