Kiyah Williams
@kiyahwilliams
I resolve customer issues, retain accounts, and drive sales across high-volume call center environments.
United StatesWhat I'm looking for
I've supported customers at AT&T, Spectrum, AdventHealth, and Prium Health, resolving service, billing, payment, scheduling, technical, and account concerns across calls, chats, and emails.
At Spectrum, I retained customers and upsold video, data, and phone products while balancing customer needs with revenue retention. At Prium Health, I exceeded weekly revenue and challenge goals, earned Top Sales Rep for May 2017, and sold dental, vision, hearing, RX, and healthcare plans.
I've also managed and coached customer service teams, trained new employees on Zoho and call handling, coordinated HVAC and plumbing dispatches, and handled 50+ daily calls while maintaining professional, high-quality customer care.
Experience
Work history, roles, and key accomplishments
Handled customer interactions in a fast-paced environment, identified upselling opportunities, and resolved service, billing, and technical issues.
Matched service requests with technicians, planned routes, handled inbound/outbound calls, and updated work orders using company software.
Customer Service/Sales Representative
Spectrum
Feb 2022 - Feb 2025 (3 years)
Retained existing customers and upsold core products such as video, data, and phone services while executing retention strategies.
Handled outpatient scheduling for the radiology department.
Customer Service Manager
Prium Health
Apr 2018 - Jun 2021 (3 years 2 months)
Managed customer service operations, handled 50+ calls daily, trained staff, and ensured policy compliance and customer satisfaction.
Customer Service/Sales Representative
Prium Health
Mar 2017 - Apr 2018 (1 year 1 month)
Made outbound calls to potential customers, sold health plans, and consistently met revenue goals.
Handled customer inquiries, resolved issues, and documented interactions while maintaining product knowledge.
Brand Ambassador/Team Lead
Kellogg Company
Dec 2015 - Jun 2016 (6 months)
Assisted customers via chat, call, and social media, ran the claims department, and ensured team compliance with quotas.
Education
Degrees, certifications, and relevant coursework
Seminole State College of Florida
Licensed Practical Nurse, Nursing
2019 - 2021
Pursued a College Degree in LPN from Seminole State College of Florida from October 2019 to October 2021.
Arlington High School
High School Diploma, General Studies
2012 - 2016
Earned a high school diploma from Arlington High School in Riverside, CA from August 2012 to May 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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