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Lindsay Miller

@lindsaymiller1

Client services professional at DEALER WIZARD who developed a retention initiative that contributed to an approximately 20% increase in conversions.

United States

Message

What I'm looking for

I'm ready to transfer my client-service skills to patient scheduling and learn healthcare-specific procedures and terminology.

At DEALER WIZARD, I managed service needs and ongoing communication across approximately 300 client accounts. I kept client questions, requests, and follow-ups moving while maintaining accurate records in Salesforce and related systems.

I developed a retention initiative that contributed to an approximately 20% increase in conversions. I also collaborated across teams to improve processes and the customer experience.

I handled complaints and sensitive or time-sensitive concerns with active listening and a calm, professional approach. I reviewed account activity against service goals and ranked #1 in retention and sales in multiple years.

I trained and supported colleagues on systems, processes, and customer-service practices as I advanced through roles of increasing responsibility. I'm ready to transfer my client-service experience to patient scheduling and learn healthcare-specific procedures and terminology.

Experience

Work history, roles, and key accomplishments

Assistant Director of Client Services

Dealer Wizard

Jun 2014 - Jul 2026 (12 years 1 month)

Managed ongoing communication and service needs for approximately 300 client accounts, ensuring questions, requests, and follow-up items were addressed promptly. Maintained accurate client activity, notes, account updates, and follow-up tasks in Salesforce and related systems.