
Wilhemenia Street
@wilhemeniastreet
Dedicated and highly experienced customer service and administrative professional with over 14 years of experience in patient coordination and Admin
What I'm looking for
Throughout my career, I have developed strong skills in communicating clearly, explaining complex information in an easy-to-understand way, coordinating services, resolving concerns, and helping people feel informed and supported. I have experience guiding clients through their options, answering questions, managing appointments and follow-up, preparing financial arrangements, verifying insurance benefits, and ensuring that each interaction is handled professionally and efficiently.
I take pride in creating positive customer experiences from the initial contact through completion of services. I am organized, detail-oriented, dependable, and comfortable managing multiple priorities in fast-paced environments. I am also confident handling challenging situations with patience, empathy, and professionalism while working toward practical solutions.
My interests include customer service, administrative coordination, client success, remote support, organization, communication, and helping businesses operate more efficiently. I enjoy learning new systems and processes, improving workflows, supporting team members, and building positive relationships with customers and colleagues. I am comfortable working independently in a remote environment while also collaborating effectively with a team.
I am seeking opportunities where I can use my experience, communication skills, and strong work ethic to support customers, contribute to team goals, and help ensure smooth and efficient day-to-day operations.
Experience
Work history, roles, and key accomplishments
Treatment Coordinator
Georgia School of Orthodontics
Jun 2023 - Aug 2026 (3 years 2 months)
Present and explain orthodontic treatment plans, procedures, and financial options to patients and families. Conduct new-patient consultations, verify insurance coverage, collect payments, and coordinate appointments.
Assistant Manager / Treatment Coordinator
Artistic Smiles
Mar 2017 - Mar 2022 (5 years)
Coordinated treatment plans and explained recommended procedures, insurance benefits, and financial responsibilities. Managed patient accounts, collected payments, verified insurance, and scheduled appointments for multiple providers.
Treatment / Front Office Coordinator
Dr. Chang Healthcare Associates
Sep 2015 - Feb 2017 (1 year 5 months)
Managed front-office functions including insurance verification, payment processing, patient accounts, and scheduling. Coordinated daily patient flow and provided clinical support when needed.
Treatment / Front Office Coordinator
Unlimited Dentistry
Feb 2014 - May 2015 (1 year 3 months)
Managed scheduling, front-desk operations, insurance verification, claims tracking, and patient payments. Maintained accurate patient records and provided consistent customer service.
Dental Assistant
Advanced Family Dental
May 2013 - Feb 2014 (9 months)
Supported general dentistry, implant, and oral-surgery procedures while maintaining treatment rooms and sterilization standards. Performed X-rays and assisted dentists and hygienists with patient care.
Dental Assistant Extern
Auburn Dental Center
Sep 2012 - Nov 2012 (2 months)
Supported chairside procedures, patient care, X-rays, instrument sterilization, and operatory preparation.
Education
Degrees, certifications, and relevant coursework
Everest Institute
Dental Assistant / Front Office Training, Dental Assisting
Completed dental assistant and front office training at Everest Institute in Norcross, GA.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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