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Wilhemenia StreetWS
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Wilhemenia Street

@wilhemeniastreet

Dedicated and highly experienced customer service and administrative professional with over 14 years of experience in patient coordination and Admin

United States
Message

What I'm looking for

I'm looking for a dental patient-services or treatment-coordination role where I can guide patients through consultations, insurance and financial arrangements, scheduling, and ongoing care.

Throughout my career, I have developed strong skills in communicating clearly, explaining complex information in an easy-to-understand way, coordinating services, resolving concerns, and helping people feel informed and supported. I have experience guiding clients through their options, answering questions, managing appointments and follow-up, preparing financial arrangements, verifying insurance benefits, and ensuring that each interaction is handled professionally and efficiently.

I take pride in creating positive customer experiences from the initial contact through completion of services. I am organized, detail-oriented, dependable, and comfortable managing multiple priorities in fast-paced environments. I am also confident handling challenging situations with patience, empathy, and professionalism while working toward practical solutions.

My interests include customer service, administrative coordination, client success, remote support, organization, communication, and helping businesses operate more efficiently. I enjoy learning new systems and processes, improving workflows, supporting team members, and building positive relationships with customers and colleagues. I am comfortable working independently in a remote environment while also collaborating effectively with a team.

I am seeking opportunities where I can use my experience, communication skills, and strong work ethic to support customers, contribute to team goals, and help ensure smooth and efficient day-to-day operations.

Experience

Work history, roles, and key accomplishments

GO

Treatment Coordinator

Georgia School of Orthodontics

Jun 2023 - Aug 2026 (3 years 2 months)

Present and explain orthodontic treatment plans, procedures, and financial options to patients and families. Conduct new-patient consultations, verify insurance coverage, collect payments, and coordinate appointments.

AD

Dental Assistant

Advanced Family Dental

May 2013 - Feb 2014 (9 months)

Supported general dentistry, implant, and oral-surgery procedures while maintaining treatment rooms and sterilization standards. Performed X-rays and assisted dentists and hygienists with patient care.

Education

Degrees, certifications, and relevant coursework

EI

Everest Institute

Dental Assistant / Front Office Training, Dental Assisting

Completed dental assistant and front office training at Everest Institute in Norcross, GA.

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