At Florida Blue, I handled inbound and outbound calls, helped members understand healthcare plan options and benefits, and scheduled appointments. I provided support in a regulated healthcare environment while maintaining accuracy and compliance.
At UnitedHealthcare, I assisted Medicare members with benefit questions, plan information, and service concerns. I worked to resolve issues through inbound telephone support and handled sensitive information confidentially.
At Foundever, I assisted Cash App Tax customers through chat and email, researching account concerns and explaining financial and tax information clearly. I documented interactions while managing multiple concerns in a fast-paced remote environment.
My experience also includes supporting customers through sales and appointment setting at Density6, as well as technical support as a Junior-Level SystemsAdministrator Intern at Children's Campaign. I earned a Bachelor's Degree in Information Technology from Florida State University.
