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@tusharpakhale
Experienced onboarding and training specialist driving restaurant integrations and operational efficiency.
I am an onboarding and training specialist with hands-on experience integrating restaurants and training staff on operational systems and POS integrations.
My background includes onboarding over 95 restaurants across Mumbai and Navi Mumbai, coordinating backend integrations, and managing relationships with POS vendors to ensure seamless connectivity with Eatapp.
I have experience in report preparation, data entry, CRM maintenance, and using tools such as Power BI, Google Suite and the Eatapp Automation Suite to streamline operations and improve turnaround times.
I prioritize clear training, quality control, and measurable operational improvements, and I bring a results-driven approach to onboarding, staff enablement, and system integration projects.
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Work history, roles, and key accomplishments
Swiggy Dineout
Nov 2024 - Aug 2025 (9 months)
Onboarded 95+ restaurants across Mumbai/Navi Mumbai, led product and operations training, coordinated POS and backend integrations (Eatapp), and optimized onboarding turnaround times to improve partner connectivity and visibility.
Rainbow Aviation Private Limited
Jul 2022 - Dec 2022 (5 months)
Managed airway bill reporting and cargo data entry for incoming and outgoing flights, maintained aviation CRM records and generated weekly sales reports and monthly invoices to support operations.
ICICI Prudential Life Insurance
Aug 2021 - Jan 2022 (5 months)
Sold life insurance products via bank channel, generated and reported leads to team leaders, and trained bank branches on new products, contributing to channel sales performance over a 5-month engagement.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
2023 - 2025
Grade: 7.51 CGPA
Activities and societies: NA
Completed a Master's in Business Administration with an 7.51 CGPA in November 2025.
Bachelor of Commerce, Commerce (Banking and Insurance)
Grade: 59%
Completed a Bachelor of Commerce (Banking and Insurance) with a 59% grade in 2021.
Higher Secondary Certificate (HSC), Commerce (Banking)
Grade: 62.46%
Completed 12th H.S.C. in Commerce (Banking) with a 62.46% score in 2018.
Secondary School Certificate (SSC), General Secondary Education
Grade: 51%
Completed 10th grade (SSC) with a 51% score in 2015.
Software and tools used professionally
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