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Aman Kaur

@amankaur1

Customer Success Manager driving onboarding, adoption, and retention for SaaS and hospitality.

India
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What I'm looking for

I seek a role focused on scalable customer enablement and retention where I can lead training programs, improve product adoption, mentor teams, and drive measurable improvements in customer ROI.

I am a Customer Success and Account Management professional with 9+ years' experience leading onboarding, adoption, and retention for over 100 clients across SaaS and hospitality. I have delivered training and support to 400+ users, managed 7,400+ support tickets, and consistently maintained 94–96% customer satisfaction.

I design and deliver scalable enablement programs, including an LMS and in-app training prompts, which reduced onboarding time by 50% and improved product adoption by up to 35%. I have led teams of up to 24, managed 340+ PMS implementations with a 98% satisfaction rate, and supported sales by qualifying leads during onboarding.

I bring strengths in project management, technical troubleshooting, CRM and LMS implementation, and cross-functional collaboration, with certifications in PRINCE2 Agile and IT Service Management Foundations. I focus on maximizing customer lifetime value through data-driven enablement, process optimization, and hands-on team mentoring.

Experience

Work history, roles, and key accomplishments

PN
Current

Customer Training & Enablement Manager

Practice by Numbers

Designed and launched a Virtual Dental Studio LMS and PbN Learning Center with certifications, implemented in-app prompts and reverse demos to speed Time to Value and improve product adoption.

ML

Partner Service

Mediasmart Atelier Pvt. Ltd.

Oct 2024 - Present (1 year)

Delivered onboarding and product training to 50+ hotel clients ensuring 100% activation within SLA and maintained OTA and client records to track adoption and engagement.

MS

Senior Customer Service Representative

Mycloud Property Management System

May 2022 - Present (3 years 5 months)

Led PMS implementations and support operations, resolving 7,400+ tickets and 4,000+ client calls while maintaining 96% CSAT and improving product adoption by designing tailored training workflows.

Education

Degrees, certifications, and relevant coursework

University of Delhi logoUD

University of Delhi

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce program at the University of Delhi in 2017.

Central Board of Secondary Education logoCE

Central Board of Secondary Education

Senior Secondary, General Secondary Education

Completed Senior Secondary (Class 12) under CBSE in 2014.

Central Board of Secondary Education logoCE

Central Board of Secondary Education

Secondary, General Secondary Education

Completed Secondary (Class 10) under CBSE in 2012.

Tech stack

Software and tools used professionally

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Aman Kaur - Customer Training & Enablement Manager - Practice by Numbers | Himalayas