Aman Kaur
@amankaur1
Customer Success Manager driving onboarding, adoption, and retention for SaaS and hospitality.
What I'm looking for
I am a Customer Success and Account Management professional with 9+ years' experience leading onboarding, adoption, and retention for over 100 clients across SaaS and hospitality. I have delivered training and support to 400+ users, managed 7,400+ support tickets, and consistently maintained 94–96% customer satisfaction.
I design and deliver scalable enablement programs, including an LMS and in-app training prompts, which reduced onboarding time by 50% and improved product adoption by up to 35%. I have led teams of up to 24, managed 340+ PMS implementations with a 98% satisfaction rate, and supported sales by qualifying leads during onboarding.
I bring strengths in project management, technical troubleshooting, CRM and LMS implementation, and cross-functional collaboration, with certifications in PRINCE2 Agile and IT Service Management Foundations. I focus on maximizing customer lifetime value through data-driven enablement, process optimization, and hands-on team mentoring.
Experience
Work history, roles, and key accomplishments
Customer Training & Enablement Manager
Practice by Numbers
Designed and launched a Virtual Dental Studio LMS and PbN Learning Center with certifications, implemented in-app prompts and reverse demos to speed Time to Value and improve product adoption.
Customer Support Team Lead
Hotelogix
Jun 2018 - May 2022 (3 years 11 months)
Mentored and ramped up a team of 24 hires, reducing onboarding time by 35% and delivering PMS/POS training to 400+ hotel professionals across APAC to improve adoption rates.
Business Analyst
Tybros India Tours Pvt. Ltd.
Oct 2016 - Jul 2017 (9 months)
Performed project analysis, maintained customer travel data, resolved client complaints, and managed itinerary promotions and recruitment coordination.
Partner Service
Mediasmart Atelier Pvt. Ltd.
Oct 2024 - Present (1 year)
Delivered onboarding and product training to 50+ hotel clients ensuring 100% activation within SLA and maintained OTA and client records to track adoption and engagement.
Senior Customer Service Representative
Mycloud Property Management System
May 2022 - Present (3 years 5 months)
Led PMS implementations and support operations, resolving 7,400+ tickets and 4,000+ client calls while maintaining 96% CSAT and improving product adoption by designing tailored training workflows.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce program at the University of Delhi in 2017.
Central Board of Secondary Education
Senior Secondary, General Secondary Education
Completed Senior Secondary (Class 12) under CBSE in 2014.
Central Board of Secondary Education
Secondary, General Secondary Education
Completed Secondary (Class 10) under CBSE in 2012.
Availability
Location
Authorized to work in
Job categories
Skills
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