Open to opportunities

Aman Kaur

@amankaur1

Message

Customer Success Manager driving onboarding, adoption, and retention for SaaS and hospitality.

India

Message

What I'm looking for

I seek a role focused on scalable customer enablement and retention where I can lead training programs, improve product adoption, mentor teams, and drive measurable improvements in customer ROI.

I am a Customer Success and Account Management professional with 9+ years' experience leading onboarding, adoption, and retention for over 100 clients across SaaS and hospitality. I have delivered training and support to 400+ users, managed 7,400+ support tickets, and consistently maintained 94–96% customer satisfaction.

I design and deliver scalable enablement programs, including an LMS and in-app training prompts, which reduced onboarding time by 50% and improved product adoption by up to 35%. I have led teams of up to 24, managed 340+ PMS implementations with a 98% satisfaction rate, and supported sales by qualifying leads during onboarding.

I bring strengths in project management, technical troubleshooting, CRM and LMS implementation, and cross-functional collaboration, with certifications in PRINCE2 Agile and IT Service Management Foundations. I focus on maximizing customer lifetime value through data-driven enablement, process optimization, and hands-on team mentoring.

Experience

Work history, roles, and key accomplishments

Current

Customer Training & Enablement Manager

Current

Practice by Numbers

Designed and launched a Virtual Dental Studio LMS and PbN Learning Center with certifications, implemented in-app prompts and reverse demos to speed Time to Value and improve product adoption.

LMS Training Delivery TTV Reduction In App Guidance Confluence Jira

Customer Support Team Lead

Hotelogix

Jun 2018 - May 2022 (3 years 11 months)

Mentored and ramped up a team of 24 hires, reducing onboarding time by 35% and delivering PMS/POS training to 400+ hotel professionals across APAC to improve adoption rates.

Team Leadership Mentoring PMS POS Training Onboarding APAC Support Process Improvement

Business Analyst

Tybros India Tours Pvt. Ltd.

Oct 2016 - Jul 2017 (9 months)

Performed project analysis, maintained customer travel data, resolved client complaints, and managed itinerary promotions and recruitment coordination.

Business Analysis Data Management Customer Support Recruitment

Partner Service

Mediasmart Atelier Pvt. Ltd.

Oct 2024 - Present (1 year)

Delivered onboarding and product training to 50+ hotel clients ensuring 100% activation within SLA and maintained OTA and client records to track adoption and engagement.

Onboarding Hotel PMS CRM Training SLA Management

Senior Customer Service Representative

Mycloud Property Management System

May 2022 - Present (3 years 5 months)

Led PMS implementations and support operations, resolving 7,400+ tickets and 4,000+ client calls while maintaining 96% CSAT and improving product adoption by designing tailored training workflows.

Customer Support Ticketing CSAT Troubleshooting