Open to opportunities

Kartik Rao

@kartikrao

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Customer success and hospitality professional with 6+ years driving service excellence.

India

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What I'm looking for

I am seeking a client-facing role in a collaborative, service-oriented company where I can improve CSAT, streamline operations, and grow into leadership.

I am a customer success and hospitality professional with over six years' experience delivering high-quality service across India and the Middle East. I specialize in client lifecycle management, query resolution, and stakeholder communication, consistently maintaining strong CSAT scores.

My background spans roles in content moderation and financial advising to frontline hospitality leadership, where I improved operational efficiency and reduced recurring customer issues by collaborating with senior teams. I have a proven record of building client trust, managing portfolios, and implementing process improvements that enhance service quality.

I bring strong multitasking, problem-solving, and communication skills, with hands-on experience using hospitality CRM tools and managing teams to deliver consistent guest experiences. I seek opportunities to apply my client-focused approach to drive satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Associate Processor

Genpact

Mar 2025 - Sep 2025 (6 months)

Managed content-moderation operational processes with accuracy and timely task completion; collaborated with senior team members to identify recurring customer pain points, contributing to a 10% reduction in related tasks and receiving client commendations for service.

Content Moderation Operational Management Quality Assurance Client Communication Process Improvement MS Excel

Financial Advisor

Star Health & Allied Insurance

Jan 2020 - Jan 2025 (5 years)

Advised clients on insurance products and financial planning remotely, built long-term client relationships, and developed comprehensive retirement and investment plans to meet short- and long-term goals.

Insurance products Financial Planning Relationship Management Retirement Planning & Compliance

Kitchen Intern

Courtyard by Marriott

Feb 2023 - Feb 2023 (0 months)

Assisted with food preparation, hygiene compliance, and buffet/live counter support during peak hours; reduced food waste through portion control and improved kitchen workflow via collaborative problem-solving.

Food Preparation Buffet Service Teamwork Kitchen operations Customer Service

Restaurant Team Leader

Hotel Vatsa International

Oct 2018 - Nov 2019 (1 year 1 month)

Supervised restaurant operations, managed inventory and staff training, controlled labor costs, and implemented scheduling and inventory systems to improve efficiency and customer satisfaction.

Team Leadership Inventory Management Staff Training Cost Control Scheduling

F&B Service Associate

Renaissance Services

Dec 2017 - Jul 2018 (7 months)

Delivered buffet and table service to international guests while maintaining high hygiene and service standards to enhance guest experience.

Buffet Service Guest Relations Time Management

Hospitality Intern

Renaissance Mumbai Marriott

Jul 2016 - Dec 2016 (5 months)

Rotated across FO, Housekeeping, F&B, Kitchen, and HR functions; managed reservations and guest records using Oracle Hospitality CRM, improving guest satisfaction through prompt issue resolution.

Housekeeping F&B Reserving Guest Relations CRM