Kartik Rao
@kartikrao
Customer success and hospitality professional with 6+ years driving service excellence.
IndiaWhat I'm looking for
I am a customer success and hospitality professional with over six years' experience delivering high-quality service across India and the Middle East. I specialize in client lifecycle management, query resolution, and stakeholder communication, consistently maintaining strong CSAT scores.
My background spans roles in content moderation and financial advising to frontline hospitality leadership, where I improved operational efficiency and reduced recurring customer issues by collaborating with senior teams. I have a proven record of building client trust, managing portfolios, and implementing process improvements that enhance service quality.
I bring strong multitasking, problem-solving, and communication skills, with hands-on experience using hospitality CRM tools and managing teams to deliver consistent guest experiences. I seek opportunities to apply my client-focused approach to drive satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Managed content-moderation operational processes with accuracy and timely task completion; collaborated with senior team members to identify recurring customer pain points, contributing to a 10% reduction in related tasks and receiving client commendations for service.
Financial Advisor
Star Health & Allied Insurance
Jan 2020 - Jan 2025 (5 years)
Advised clients on insurance products and financial planning remotely, built long-term client relationships, and developed comprehensive retirement and investment plans to meet short- and long-term goals.
Kitchen Intern
Courtyard by Marriott
Feb 2023 - Feb 2023 (0 months)
Assisted with food preparation, hygiene compliance, and buffet/live counter support during peak hours; reduced food waste through portion control and improved kitchen workflow via collaborative problem-solving.
Restaurant Team Leader
Hotel Vatsa International
Oct 2018 - Nov 2019 (1 year 1 month)
Supervised restaurant operations, managed inventory and staff training, controlled labor costs, and implemented scheduling and inventory systems to improve efficiency and customer satisfaction.
F&B Service Associate
Renaissance Services
Dec 2017 - Jul 2018 (7 months)
Delivered buffet and table service to international guests while maintaining high hygiene and service standards to enhance guest experience.
Hospitality Intern
Renaissance Mumbai Marriott
Jul 2016 - Dec 2016 (5 months)
Rotated across FO, Housekeeping, F&B, Kitchen, and HR functions; managed reservations and guest records using Oracle Hospitality CRM, improving guest satisfaction through prompt issue resolution.
Education
Degrees, certifications, and relevant coursework
HIHT - Agra
Bachelor of Science, Hotel Management
Activities and societies: Played football and guitar; participated in church choir.
Completed B.Sc. in Hotel Management at HIHT - Agra in July 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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