Open to opportunities

Munira Khan

@munirakhan

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Result-driven onboarding and operations manager with 6+ years of experience.

India

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What I'm looking for

I am seeking a role that offers opportunities for growth, collaboration, and impactful contributions to team success.

With over 6 years of experience in onboarding and operations management, I have consistently optimized processes to enhance operational efficiency and improve stakeholder engagement. My recent role as Onboarding and Operations Manager at Thrive Now by Hashtag Loyalty allowed me to spearhead the onboarding process for restaurants, achieving a remarkable 98% onboarding completion rate. I excel in leveraging remote communication channels to improve response times and ensure sustained merchant engagement, which has significantly boosted merchant satisfaction.

Throughout my career, I have demonstrated a strong ability to deliver effective training sessions and provide continuous support, leading to a 90% drop in platform-related queries and a notable increase in merchant proficiency. My expertise in CRM tools and data analysis has been instrumental in enhancing customer satisfaction and streamlining workflows. I am passionate about driving operational improvements and have successfully partnered with external organizations to enhance system integration efficiency.

Experience

Work history, roles, and key accomplishments

Current

Onboarding and Operations Manager

Current

Thrive Now by Hashtag Loyalty

Aug 2023 - Present (1 year 11 months)

Spearheaded the onboarding process for restaurants, achieving a 98% onboarding completion rate. Improved response times by 25% and reduced issue resolution time, enhancing merchant satisfaction. Delivered training sessions that led to a 90% drop in platform-related queries.

Onboarding SLA Management Communication Data Analysis CRM Tools Stakeholder Engagement Training Delivery

Membership Application & CRO Manager

GrowthX Club

Feb 2023 - Aug 2023 (6 months)

Facilitated daily group interviews for member evaluation, achieving a high acceptance rate. Streamlined the sales funnel process, boosting conversion rates by 50% and enhancing product awareness through networking events.

Networking Product Knowledge Customer Engagement Community Building Relationship Management

Community Developer

School of Accelerated Learning

Jun 2022 - Feb 2023 (8 months)

Enhanced career opportunities for Product Engineers through personalized counseling and community management. Increased placement rates and community engagement, achieving a 90% satisfaction rate through feedback analysis.

Counseling Community Management Feedback Engagement Networking Personal Development

Communication Trainer & Operations Manager

uFaber Edutech

Sep 2021 - May 2022 (8 months)

Delivered English language training, achieving a 90% improvement in student proficiency. Managed operations and customer relations, maintaining a 95% customer retention rate through effective communication.

Training Customer Communications Operational Management Communication Skills Training Development

Assistant Manager & Artist

MAC Cosmetics

Sep 2018 - Oct 2021 (3 years 1 month)

Increased customer satisfaction and sales through personalized service strategies. Achieved the highest sales in the West Zone and maintained a 95% customer satisfaction rate through effective training and mentoring.