ABArun Balmiki
@arunbalmiki
Results-oriented Operations and Customer Experience Professional.
IndiaWhat I'm looking for
I am a results-oriented Operations and Customer Experience Professional with a strong background in optimizing logistics and enhancing client satisfaction. My experience as a Customer Success Consultant at Akrivia HCM has equipped me with the skills to manage enterprise and mid-market clients effectively, ensuring seamless implementation and long-term success. I have successfully driven client utilization of Akrivia modules by formulating strategies that maximize product adoption and engagement, while also leading business reviews with senior stakeholders to align product capabilities with client business objectives.
In my previous role at Radiant Enterprise, I managed key client relationships with major brands such as Asian Paints and ITC, ensuring satisfaction and retention through prompt issue resolution and regular feedback sessions. My ability to collaborate with warehouse managers and field executives has streamlined inventory management and order fulfillment processes, significantly enhancing the overall customer experience. I am passionate about building strong client relationships and continuously improving service delivery, and I am eager to leverage my expertise in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Customer Success Consultant
Akrivia HCM
Oct 2024 - Present (9 months)
Served as the key liaison for enterprise and mid-market clients, managing a portfolio valued between 10–20 Lakhs (INR) and ensuring seamless implementation and long-term success. Drove client utilization of Akrivia modules by formulating strategies to maximize product adoption and engagement, while also leading business reviews with senior stakeholders to align product capabilities with client obj
Customer Operations
Radiant Enterprise
Dec 2023 - Jul 2024 (7 months)
Managed key client relationships, including Asian Paints and ITC, ensuring satisfaction and retention by acting as the primary point of contact for queries and resolving issues promptly. Conducted regular client feedback sessions to enhance customer experience, engagement, and loyalty, while also collaborating with warehouse managers to streamline inventory and delivery operations.
Co-Founder
Tai Kitchen
Jan 2021 - May 2023 (2 years 4 months)
Co-founded and managed a successful cloud kitchen, overseeing end-to-end operations including procurement, preparation, cooking, and delivery of meals to approximately 5000 students. Expanded reach and streamlined order-taking processes by listing the business on Zomato and Swiggy, enhancing customer experience through special offers and loyalty programs.
Education
Degrees, certifications, and relevant coursework
LULovely Professional University
Master of Business Administration, Business Administration
Activities and societies: Co-founded Tai Kitchen during the final year, managing procurement, preparation, cooking, and delivery for approximately 5000 students. Listed the business on Zomato and Swiggy, and introduced special offers to enhance customer engagement.
Pursued a Master of Business Administration, focusing on advanced business principles and management strategies. Gained expertise in various aspects of business operations and leadership. Co-founded Tai Kitchen, a successful cloud kitchen, managing end-to-end operations and expanding reach through online platforms.
St. Stephen's School
High School Diploma, Commerce
Completed high school education with a focus on Commerce. Developed foundational knowledge in business subjects and economic principles.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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