Open to opportunities

Nakul ch

@nakulch

Message

Results-oriented operations professional with expertise in team collaboration.

India

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth, where I can leverage my operational expertise and contribute to a dynamic team.

I am a results-oriented professional with a strong background in operations management, particularly in the food delivery industry. My experience at Zomato Limited has equipped me with the skills to oversee complex operational tasks, manage vendor relationships, and ensure data accuracy. I take pride in my ability to collaborate effectively with cross-functional teams, including tech and marketing, to drive improvements and enhance user engagement.

Throughout my tenure at Zomato, I have successfully managed the Healthy category, ensuring timely delivery of high-quality images and accurate nutritional information. My role has also involved spearheading promotional campaigns, coordinating with city teams, and addressing customer inquiries to maintain high service standards. I am committed to contributing to organizational success while continuously learning from industry leaders.

Experience

Work history, roles, and key accomplishments

Current

Associate – Customer Delight Team

Current

Zomato Limited

Nov 2019 - Present (5 years 6 months)

Addressed customer inquiries and concerns regarding account issues and dining experiences. Delivered prompt resolutions via email and chat to ensure high customer satisfaction. Focused on improving customer delight through effective communication and problem-solving.

Customer Service Email Support Chat Support Problem Solving Customer Satisfaction Communication Conflict Resolution Freshdesk

Current

Senior Associate – Operations, Catalogue Team

Current

Zomato Limited

Nov 2019 - Present (5 years 6 months)

Managed the inflow of images from outsourced photographer agencies, ensuring timely delivery and collaborating with merchants for photo sessions. Independently oversaw all operations and product tasks for the Healthy category, assisting merchants with restaurant listings and nutritional information. Coordinated with photographers, provided on-field support, and conducted regular data hygiene check

Operations Management Vendor Management Data Hygiene Product Management Collaboration Salesforce Google Sheets

Current

Senior Associate – Operations, Promo Team

Current

Zomato Limited

Nov 2019 - Present (5 years 6 months)

Spearheaded daily operations for the Promo Team, creating various promo codes and collaborating with city and partnership teams for new requests. Planned and executed promo code campaigns to boost user acquisition and engagement. Monitored the performance of promo codes to ensure effectiveness.

Operations Management Campaign Management User Acquisition Performance Monitoring Collaboration Data Analysis Google Sheets Microsoft Excel

Current

Associate – Operations, Emerging Team

Current

Zomato Limited

Nov 2019 - Present (5 years 6 months)

Managed daily operations for over 690 Emerging cities, handling diverse operational tasks for various projects. Coordinated with City teams to fulfill banner requests for the Zomato application, including festival banners. Provided daily reports on pending merchant tickets to Growth managers for prompt resolution.

Operations Management Project Coordination Reporting Data Reporting Problem Solving Google Sheets Microsoft Excel Freshdesk

Associate – Logistics

Zomato Limited

Jul 2018 - Sep 2019 (1 year 2 months)

Monitored driver quality, detected fraud, and managed denials to maintain high service standards. Effectively resolved nationwide payout issue escalations from delivery partners. Provided real-time resolutions for merchants and delivery partners to ensure smooth operations and customer satisfaction.

Fraud Detection Quality Partnering Customer Satisfaction Monitoring Google Sheets Escalation Management

Executive - Customer Service

InterGlobe Technologies

Mar 2017 - Oct 2017 (7 months)

Assisted customers with new bookings and changes in existing bookings, ensuring accurate and efficient service. Provided information on flight status and timings, and promptly resolved passenger queries through emails and calls. Maintained high standards of customer satisfaction by addressing concerns effectively.