Yash Shukla

I lead client onboarding at AiSensy, a Meta Partner, helping enterprise customers adopt WhatsApp Marketing integrations through personalized SaaS training and technical support. I've increased initial product adoption by 70% and supported 150+ enterprise accounts through complex API and integration issues.

Previously, at Tech Mahindra supporting Klarna, I configured merchant data systems, payment gateways, and transaction parameters for global business requirements. I also conducted data audits for accuracy, completeness, and regulatory compliance while coordinating complex operational resolutions across time zones.

At Paytm, I resolved high-priority RBI and NCH escalations for international clients and partnered with cross-functional teams to improve processes and address product gaps. At Teleperformance supporting Flipkart, I handled multichannel customer operations, analyzed market trends, and mentored new hires.

I'm comfortable bringing structure to fast-paced operations using Jira, Zendesk, Excel, Google Sheets, documentation, stakeholder reporting, and cross-functional coordination. My work has been recognized through Employee of the Month, Employee of the Quarter, Team Leader of the Quarter, and Employee of the Year awards.