TOtushar op
@tusharop
Growth-focused Senior Customer Success Manager driving retention and revenue expansion.
IndiaWhat I'm looking for
I am a senior Customer Success Manager with deep experience in SaaS, retail, and consumer tech, focused on driving measurable business outcomes through data-driven insights, strategic partnerships, and scalable solutions. I have consistently delivered high renewal rates and substantial upsell revenue across enterprise portfolios by aligning product value to client objectives and leading cross-functional initiatives.
Across roles, I have managed multi-million dollar portfolios, reduced churn, improved NPS, and streamlined operations through process improvements and structured success planning. I mentor teams, lead stakeholder engagements and executive reviews, and implement customer feedback loops that influence product roadmaps and drive commercial growth.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Dayforce
Mar 2025 - Present (8 months)
Manage a strategic enterprise portfolio worth $12M ARR, achieving 100% renewal rate and driving $800K in upsell through lifecycle management, risk forecasting, and outcome-based engagements.
WESenior Customer Success Manager
WebEngage
Dec 2023 - Feb 2025 (1 year 2 months)
Managed a $6M enterprise portfolio, achieved 100% renewal rate and $600K upsell by implementing personalized success plans and redesigning onboarding to increase product adoption by 30%.
ALManaged a $10M enterprise portfolio, achieved 95% renewal rate and $400K net expansion by driving adoption, executive engagement, and a customer feedback loop that influenced product roadmap.
Enterprise Account Manager
Rocketium
Jun 2020 - Jan 2022 (1 year 7 months)
Managed a $1M ARR portfolio, achieved 90% retention and reduced churn by 16%, saving $500K through targeted success planning, onboarding, and upsell initiatives while mentoring a team of 3 CSMs.
Loyalty Consultant
Accor Plus
Aug 2018 - Jan 2020 (1 year 5 months)
Boosted customer spending by 15% across NSW and Queensland properties and increased online bookings by 6% through targeted loyalty programs and data-driven promotional campaigns.
Lead Item Data Specialist
Target
Jan 2016 - Jan 2018 (2 years)
Managed Men’s Apparel data with 95% accuracy, drove a 20% revenue increase through data quality improvements, and delivered $250K incremental holiday sales via strategic assortment planning.
Education
Degrees, certifications, and relevant coursework
SSSVKM's Narsee Monjee Institute of Management Studies
Master of Business Administration, Business Administration
Completed a Master of Business Administration, focusing on management and business strategy; graduated in May 2024.
CUChrist University
Bachelor of Commerce, Commerce
Completed a Bachelor's degree in Commerce, graduating in May 2015 with coursework in commerce and business fundamentals.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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