Watan Chugh

I am a strategic and results-driven Senior Customer Success Manager with a proven track record in building strong customer relationships and driving revenue growth. My experience spans across startups and large enterprises in sectors such as supply chain, SaaS, and marketing automation. I excel at navigating uncertainty and influencing cross-functional teams to enhance customer experience. My passion for data-driven decision-making enables me to leverage insights effectively to foster long-term customer success.

In my current role at Locus, I have maintained a 95%+ Net Revenue Retention (NRR) by driving product adoption and customer retention. I have successfully converted churn-risk accounts into long-term customers by aligning our solutions with their business goals. My ability to conduct Executive Business Reviews with leadership teams has strengthened our partnerships and improved customer satisfaction. I take pride in securing multimillion-dollar deals and optimizing supply chain execution, which has led to significant increases in order volume for our clients.

Throughout my career, I have rapidly progressed from an intern to a Senior Customer Success Manager, managing over 50 logos across various markets. My dedication to customer success has earned me multiple Employee of the Month awards and recognition from leadership for my strategic contributions. I am committed to helping clients thrive through effective onboarding, enablement, and continuous support.