RSRutuja Sheth
@rutujasheth
Senior Customer Success Manager driving renewals, adoption, and expansion for enterprise SaaS.
IndiaWhat I'm looking for
I am an enterprise-focused Senior Customer Success Manager with 9 years' experience managing large-scale SaaS portfolios and driving predictable renewals, adoption, and expansion. I have owned and grown a $5M+ ARR global portfolio, secured multi-year renewals, and achieved 90%+ logo retention for Fortune 500 clients by building executive alignment, strong champions, and KPI-linked success plans.
I excel at value realization, escalation management, cross-functional leadership, and process optimisation, having stabilised red-flagged accounts, mentored CSMs, and introduced playbooks that improved predictability by 30%. My background also includes strategic business development and market expansion at Siemens Financial Services, where I scaled new verticals, launched automation tools, and strengthened partner ecosystems.
Experience
Work history, roles, and key accomplishments
SPOwned a $5M ARR global portfolio, increased adoption 40% via KPI-linked success plans, and secured 10+ multi-year renewals while achieving 90%+ logo retention and reducing churn risk by 20%.
National Business Development Manager
Siemens Financial Services
Jan 2017 - Jan 2021 (4 years)
Built a new vertical and scaled portfolio to INR 50 Cr in 2 years and contributed to INR 300 Cr+ growth by expanding market segments and onboarding 120+ channel partners.
Business Development Executive
EntitledArts
Jan 2014 - Jan 2015 (1 year)
Generated 500+ international leads for a web and mobile app startup, improving recurring pipeline and strengthening client retention through milestone-based project management.
Education
Degrees, certifications, and relevant coursework
WMWelingkar Institute of Management
Master of Business Administration, Marketing & E-Business
2015 - 2017
Activities and societies: Participated in business strategy competitions; awarded Top 3 in IIT Madras Business Strategy Competition.
Completed an MBA focused on Marketing and E-Business with coursework and projects in marketing strategy and digital commerce.
NUNagpur University
Bachelor of Technology, Electronics & Communication
2010 - 2014
Earned a Bachelor of Technology in Electronics and Communication with foundational coursework in electronics, signal processing, and communications.
Availability
Location
IndiaAuthorized to work in
Website
rutujasheth.comJob categories
Skills
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