Open to opportunities

Tusha Gupta

@tushagupta

Message

Experienced sales manager with a focus on customer service excellence.

India

Message

What I'm looking for

I am looking for a role in a customer-centric organization that values growth and development.

I am a dedicated sales professional with over 8 years of experience in the customer service and sales sectors. My career began as a Senior Sales Officer at AHFL, where I honed my skills in client relations and sales strategies. I then progressed to a Senior Sales Manager role at HDB, where I successfully led a team to achieve significant sales targets and enhance customer satisfaction.

Currently, I serve as a Sales Team Leader at IDFC, where I leverage my extensive knowledge of CRM tools and people management to drive team performance and foster a culture of continuous improvement. My commitment to training and development has been instrumental in preparing my teams for success in a competitive market. I am passionate about contributing to organizational growth and am eager to bring my expertise to a dynamic customer service organization.

Experience

Work history, roles, and key accomplishments

Current

Sales Team Leader

Current

IDFC

Mar 2024 - Present (1 year 3 months)

Leading a sales team to achieve targets and improve customer service. Focused on training and development of team members.

Team Leadership Sales Targets Customer Service Training And Development CRM Tools MS Office Communication Problem Solving Strategic Planning

Sales Manager

PNB HFL

Jul 2023 - Mar 2024 (8 months)

Oversaw sales activities as a Sales Manager, driving sales growth and customer service excellence. Developed training modules for team development.

Sales Management Customer Service Training Teams CRM Tools MS Office Communication Problem Solving Leadership

Branch Sales Manager

SBFC

Aug 2023 - Nov 2023 (3 months)

Managed branch sales operations, focusing on customer engagement and sales performance. Enhanced team productivity and customer relations.

Sales Operations Customer Engagement Productivity CRM Tools MS Office Communication Problem Solving Leadership

Senior Sales Manager

HDB

Apr 2018 - Apr 2022 (4 years)

Served as a Senior Sales Manager, leading a team to achieve sales targets and enhance customer satisfaction. Implemented effective sales strategies.

Sales Management Team Leadership Customer Satisfaction Strategic Planning CRM Tools MS Office Communication Problem Solving Negotiation

Senior Sales Officer

AHFL

Feb 2016 - Jan 2018 (1 year 11 months)

Worked as a Senior Sales Officer, focusing on customer service and sales growth. Developed skills in customer relationship management and sales strategies.

Customer Service Sales Strategies CRM Tools People Management MS Office Communication Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Mahatma Jyotiba Phule Rohilkhand University

Bachelor of Commerce, Commerce

2014 - 2017

Grade: 78%

Completed Bachelor of Commerce with a focus on business principles and practices, achieving a percentage of 78%. Developed skills in financial management and accounting.