Looking for a job

Madhukeshav Sharma

@madhukeshavsharma

Sales Manager driving distribution growth and customer satisfaction through data-led strategy and merchant relationships.

India

Message

What I'm looking for

I’m looking for a role where I can grow distribution and revenue through data-driven sales strategy, coach a high-performing team, and deliver a delightful customer/merchant experience by quickly resolving escalations and acting on market feedback.

I’m an experienced Sales Manager with 9-year experience across B2B and B2C sales, focused on consumer service performance. I’m committed to surpassing revenue goals by analyzing data, targeting individual client needs, and executing effective go-to-market plans.

In my recent roles as Team Lead and Area Sales Manager, I’ve driven distribution and market share growth in assigned geographies. I plan market visits, benchmark performance, identify improvement areas through market intelligence, and use metrics and review mechanisms to track progress and outcomes.

I also manage high-impact merchant and customer issues—handling escalations, resolving them with internal stakeholders, and maintaining satisfaction. I’ve supported premium merchant business loans and expanded EDC-related operations, while coaching and developing teams to improve input/output deliverables.

Earlier, I led home sales teams and handled relationship management at HDFC Bank, including updating CRM and growing liabilities & investment business. I bring strong customer service, active listening, communication, and process improvement to every team I lead.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

One97 Communication Limited (Paytm)

Jul 2025 - Present (1 year)

Plan market visits with team members and manage business loans for premium merchants. Grow distribution and market share for EDC, analyze data for improvement opportunities, and handle merchant escalations.

Market Sizing Geographical Planning Loans EDC Data Analysis

Area Sales Manager

PhonePe Private Limited

Oct 2023 - Jun 2025 (1 year 8 months)

Drive distribution and market share growth through market visits, data analysis, and performance benchmarking. Plan territories and geographies for team members, handle merchant escalations, implement tracking metrics, and coach TSMs to improve BDE input/output deliverables.

Distribution Market Share Growth Data Analysis Benchmarking Market Sizing Territory Planning Cross Functional Stakeholder Management Coaching TSMs BDE Deliverables

Home Sales Team Leader

Reliance Jio Infocomm Limited

May 2022 - Oct 2023 (1 year 5 months)

Lead home sales to ensure customer experience, acquire new customers, and meet team acquisition and revenue targets. Provide post-sales services, analyze market response to drive sales growth, and use feedback/network to position products for target segments.

Customer Experience Management Customer Acquisition Team Leadership Target Setting Post Sales Market Analysis Sales Growth Product Positioning Marketing Using Personal Network

Deputy Manager (Relationship Manager)

HDFC Bank Limited

Jan 2020 - Apr 2022 (2 years 3 months)

Manage customer portfolio by maintaining banking and investment relationships and supporting overall growth of liabilities and investment business. Update CRM daily, open CASA through cold calls, and maintain relationships through calls and email while advising customers on suitable financial products.

Customer Relationship Management Liabilities Growth CRM CASA Opening Cold Calling Email

Territory Sales Officer

Vodafone Idea Limited

Sep 2016 - Dec 2019 (3 years 3 months)

Exceeded sales targets by building, directing, and motivating a high-performing sales team. Handle sales transactions to drive account growth and retention, and display products to customers in line with company policies and specifications.

Sales Team Management Sales Target Achievement Account Growth Customer Retention Display Policy Compliance