Trizah Koinet

I've supported customers through independent online business work, responding to product, price, availability, and order inquiries via WhatsApp, social media, and other online channels.

I help customers select products, process orders, follow up on requests, and resolve concerns with clear, respectful communication. My work has strengthened my customer service, sales, negotiation, active listening, and problem-solving skills.

In retail customer service, I've welcomed customers, answered purchasing questions, handled complaints calmly, and maintained a positive experience during busy periods.

I've also managed social media pages and online engagement, responding to comments and messages while promoting products and services. I'm comfortable learning new systems, working independently or remotely, and handling multiple customer requests accurately.