Emmah Maina

I’m a friendly, dedicated customer service and sales professional with 3 years of experience resolving customer inquiries, processing requests, and delivering consistent satisfaction in fast-paced environments. I’m a strong written communicator who works well independently and I’m eager to bring my transferable skills into a remote live chat support role.

In my previous role, I handled a high volume of customer inquiries daily, providing prompt and professional responses. I resolved customer complaints efficiently, ensuring satisfaction and repeat business, and I processed customer orders accurately while tracking requests to support timely fulfillment. I also maintained detailed records and coordinated inventory information, strengthening customer relationships through consistent, friendly, and reliable communication.

What drives me is accuracy, attention to detail, and follow-through—especially when it comes to problem solving and independent decision making. I manage my time well, multitask effectively, and stay organized with accurate data entry and record keeping, while communicating clearly through Microsoft Word and Google Docs. I’m available for fully remote positions worldwide, with a reliable internet connection and a home workspace, and I’m fluent in English with strong written and verbal communication.