Monicah Muthoni
@monicahmuthoni
I resolve customer inquiries and complaints across phone, email, and chat channels.
KenyaWhat I'm looking for
I've supported customers at Kenya Media and Fiverr, resolving inquiries, complaints, requests, and service-related issues through phone, email, chat, and other channels.
I maintain accurate customer records, identify customer needs, provide timely solutions, and follow up to ensure concerns are resolved. I bring clear communication, active listening, conflict resolution, and a professional, positive approach to fast-paced customer service environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Kenya Media
Jan 2024 - Jan 2026 (2 years)
Responded to customer inquiries professionally through phone, email, chat, and other communication channels. Assisted customers with questions, requests, complaints, and service-related issues, and maintained accurate customer records.
Education
Degrees, certifications, and relevant coursework
Egerton University
Bachelor of Arts, Literature
2016 - 2020
Pursued a Bachelor of Arts in Literature, developing strong analytical and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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