JOY WAKARIMA KAMAU

I am a customer-focused remote customer service and administrative support professional with hands-on experience in email and chat support, CRM recordkeeping, sales, returns and refunds, and order-issue resolution. I prioritize empathetic communication and accurate documentation to deliver positive customer experiences.

My background includes onsite call-center roles and remote sales work where I promoted products, managed inquiries, and used CRM tools to track leads and opportunities, often meeting or exceeding monthly targets. I have supported teams to improve service quality, reduce response times, and ensure policy-compliant handling of returns and refunds.

I am organized and detail-oriented from administrative roles managing enrollment records, scheduling, and document preparation, and I bring a collaborative, process-improvement mindset to help businesses scale customer support efficiently.