Felister User

I've supported customers in customer-facing service roles, helping them resolve enquiries through phone, messaging platforms, and digital tools.

As a Nail Technician and Customer Service professional, I welcome customers, understand their needs, manage appointments and schedules, handle concerns professionally, and build relationships that encourage repeat business. I also promote services through social media and digital communication platforms while maintaining consistent service quality independently.

At a cyber/internet café, I guided customers through online applications, forms, internet services, document preparation, printing, scanning, and other digital tasks. I handled multiple requests accurately and provided basic computer assistance in a busy environment.

With ICT training, I use Microsoft Word, email, WhatsApp, web browsing, online forms, and basic data entry tools confidently. I'm fluent in English and Kiswahili and ready to learn new remote systems quickly.