Open to opportunities

Mercy Chelangat

@mercychelangat3

Customer-focused remote customer support agent skilled in phone, email, and chat support with clear communication and patience.

Kenya

Message

What I'm looking for

I’m looking for a full-time remote customer support role where I can use my phone, email, and chat communication skills to solve problems patiently, learn new tools quickly, and help customers feel satisfied.

I’m a customer-focused, reliable support professional seeking a Remote Customer Support Agent role. I’m good at communicating, listening to customers, and solving problems with patience.

Since 2023, I’ve assisted customers with questions and complaints, providing fast, friendly, and professional support. I resolve issues to make sure customers are happy, and I learn new tools quickly to handle daily tasks confidently. I’m available full-time immediately and can work effectively from a quiet workspace.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support

Current

Kenya

Jan 2023 - Present (3 years 6 months)

Assisted customers with questions and complaints using phone, email, and chat support. Resolved issues and ensured customers were satisfied while learning new tools quickly for daily tasks.