Christine Njoroge

I am a detail-oriented Customer Service Representative with over 2 years of experience in delivering exceptional support through various channels including phone, email, and chat. My journey in customer service has equipped me with the skills to efficiently resolve customer issues while maintaining a positive experience, even in high-pressure environments. I pride myself on my ability to manage workloads effectively and ensure customer satisfaction.

In my recent role at ABC Support Services, I handled over 60 customer inquiries daily, achieving a customer satisfaction score of over 95%. I excel in resolving technical issues and guiding customers through product setups, while also contributing to the improvement of knowledge base articles to enhance service efficiency. My previous experience at XYZ Retail further honed my skills in managing customer inquiries and complaints, where I utilized Zendesk to achieve a resolution time 20% faster than the team average.