Open to opportunities

Eunice Gondosho

@eunicegondosho

Message

Customer Service Representative with expertise in tech support and sales.

Kenya

Message

What I'm looking for

I seek a dynamic role that values customer engagement and offers growth opportunities.

I am a dedicated Customer Service Representative with extensive experience in telephone customer service, sales, and technical support. My journey in customer service began at Musoni Limited, where I managed over 100 calls daily, ensuring customer satisfaction and promoting services effectively. My commitment to excellence was recognized with a 97% customer satisfaction rating in my role as a Virtual Customer Service Representative, where I also implemented strategies that significantly reduced customer cancellations.

In addition to my hands-on experience, I have honed my skills in social media management as a freelancer, where I analyze metrics to adjust strategies that align with business goals. I am proficient in a variety of customer service software and tools, including CRM systems like Hubspot and Zendesk, and project management platforms such as Asana and Trello. My educational background in International Business and Trade from the African Leadership University complements my practical experience, equipping me with a strong foundation in customer relations and business operations.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Johaizy Supply

Jul 2022 - Present (2 years 10 months)

Monitored and engaged with users on social media, cultivating leads and sales while analyzing metrics to adjust strategies for business goals.

Social Media Management Communication Analytics Customer Engagement Problem Solving

Virtual Customer Service Representative

Remote

Nov 2020 - Jan 2025 (4 years 2 months)

Achieved a 97% customer satisfaction rating while managing multiple interactions via phone, email, and live chat. Implemented strategies that reduced customer cancellations by 5%.

Customer Service Communication Multitasking CRM Software Problem Solving

Customer Experience Officer

Musoni Limited

Mar 2017 - Oct 2020 (3 years 7 months)

Managed over 100 customer calls daily, handling new customer sign-ups, data retrieval, and service promotions. Achieved high customer satisfaction through effective communication and problem-solving skills.

Customer Service Communication Problem Solving Time Management Active Listening

Education

Degrees, certifications, and relevant coursework

African Leadership University

Bachelor's Degree, International Business and Trade

2011 - 2015

Pursued a Bachelor's Degree in International Business and Trade, focusing on the principles of global commerce, trade regulations, and business strategies in an international context.