I've supported customers across the US, Canada, Australia, and Kenya through phone, email, live chat, and outbound communication.
At Teleperformance Kenya, I handle inbound and outbound interactions, customer follow-ups, account reactivation, escalations, and accurate CRM documentation while working toward weekly reactivation targets.
At Kilimall International, I managed 100+ live-chat interactions and tickets daily, supporting orders, deliveries, payments, returns, exchanges, and after-sales concerns.
Previously at CCI Kenya, I resolved account and service concerns across multiple channels, maintained customer records in CRM and ticketing systems, and met CSAT, QA, AHT, and productivity targets.
