Trisana Akleshwari

Maintained up-to-date knowledge of customer service policies and products to accurately address inquiries from members, clients, and providers. Researched and resolved complex issues and complaints, ensuring compliance with company policies and state/federal regulations. Processed and documented claims by entering information into database systems and calculating benefits.

Performed venipuncture to collect blood samples from diverse patient populations, ensuring proper patient identification and vial labeling. Deciphered optimal blood drawing methods based on patient specifics and transported all specimens to laboratories. Maintained an organized phlebotomy cart and strictly adhered to infection control standards.

Monitored accounts to identify outstanding debts and investigated historical data for each bill. Contacted clients to discuss overdue payments, processing payments and refunds while resolving billing and credit issues. Updated account status records and reported on collection activities and accounts receivable status.

Performed venipuncture to obtain blood samples for diagnostic testing, ensuring proper labeling and handling including refrigeration and centrifugation. Assisted with patient reception, checked laboratory slips for completeness, and prepared patient instructions. Strictly adhered to universal precautions and proper disposal of biohazard waste.

Prepared and demonstrated various food and non-food products to customers, actively engaging them to promote sales. Successfully increased product sales through positive customer interaction and effective product presentation.

Provided attentive front desk customer service, handling cashier duties and addressing customer complaints and questions professionally. Monitored for security and safety issues, ensuring adherence to company policies and procedures. Performed comprehensive cleaning duties across assigned areas including theaters, restrooms, and snack bar.

Contributed to various city projects, utilizing Microsoft Office applications and internet browsers for research and documentation. Managed paper filing systems and organized the work environment to improve efficiency. Provided administrative assistance, including printing and faxing documents.

Completed high school education, earning a High School Diploma. Developed foundational academic skills across various subjects.

Grade: CPT-02019035

Obtained certification as a Phlebotomy Technician I. Acquired skills in venipuncture, patient identification, and sample handling.

Grade: ID# DFEE582

Completed training and received certification in CPR, AED, and First-Aid. Gained essential life-saving skills and emergency response techniques.