CGCLAUDIA GARCIA
@claudiagarcia
Dedicated bilingual customer service professional with medical expertise.
United StatesWhat I'm looking for
With over 15 years of experience in customer service and medical assistance, I am a dedicated and bilingual professional committed to delivering exceptional support. My journey began at Marriot Residence Inn, where I honed my skills in customer relations and problem-solving. Transitioning to the medical field, I became a Certified Medical Assistant, where I utilized my strong communication skills to assist patients and ensure their comfort during medical procedures.
Throughout my career, I have demonstrated a proven ability to multitask and prioritize workloads effectively. My experience at various healthcare facilities, including Digestive Health Associates and Methodist Medical Group, has equipped me with a deep understanding of patient care and administrative processes. I am passionate about providing outstanding service in fast-paced environments and thrive on building strong client relationships.
Experience
Work history, roles, and key accomplishments
Certified Medical Assistant
Methodist Medical Group
Jan 2023 - Present (2 years 7 months)
Scheduled new patient appointments and managed inventory for medical supplies. Handled prescription call-ins, scheduled procedures, and collected payments while verifying patient insurance information.
Customer Service
Touchstone Imaging
Jan 2020 - Present (5 years 7 months)
Provided exceptional customer service and built strong client relationships, leveraging bilingual communication skills in English and Spanish. Effectively resolved problems and conflicts, utilizing CRM software for data entry and managing multiple tasks efficiently.
Patient Representative / Certified Medical Assistant
Digestive Health Associates of Texas
Jan 2018 - Present (7 years 7 months)
Scheduled complex medical procedures like colonoscopies and managed patient check-ins, check-outs, and payment collections. Handled prescription submissions, prior authorizations, and insurance verification.
Certified Medical Assistant
Dr. Chancellor M.D. OBGYN
Jan 2005 - Present (20 years 7 months)
Prepared examination rooms and assisted with various medical procedures, including suture and staple removal. Administered injections and accurately recorded vital signs and medical histories.
Customer Service Representative
Marriot Residence Inn
Jan 1998 - Present (27 years 7 months)
Managed guest check-ins and check-outs, overseeing all reservation processes to ensure seamless guest accommodations. Addressed and resolved guest complaints while maintaining strict adherence to company policies and quality assurance standards.
Education
Degrees, certifications, and relevant coursework
Sunset High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills.
Dallas Lash Academy
Certified Esthetician, Esthetics
Completed a certification program to become a certified esthetician, focusing on skincare and beauty treatments.
Navarro's College
Associates in Nursing, Nursing
Pursued an Associate's degree in Nursing, acquiring knowledge and skills in patient care and medical procedures.
Availability
Location
United StatesAuthorized to work in
Job categories
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