Elexus Key

Guided customers through questions and challenges, providing clear and empathetic solutions. Recorded call details for auditing/reporting and escalated complex issues to appropriate departments for resolution.

Provided customer service support by resolving inquiries and handling billing-related requests. Managed credit and billing calls to ensure timely resolution and accurate account information.

Handled high volumes of customer calls, emails, and chats remotely. Assisted customers with product, clothing, and services concerns and shared promotions to support retention and sales.

Assisted customers with product and service concerns to drive retention and increase sales. Informed customers on promotions and processed payments through multiple methods while managing customer accounts to meet sales targets.

Answered customer requests with accurate product availability, order status, and shipping details. Coordinated delivery dispatches in a call center environment and maintained detailed records of deliveries and delays.

Certified Phlebotomy Technician credential from National Health Career Association, focused on accurate specimen collection and safe patient procedures.

Phlebotomy Technician training covering venipuncture, capillary collection, and specimen handling with attention to HIPAA compliance and safety protocols.

Completed high school education at North Augusta High School and graduated in 2019.