Joselin maya

Provided exceptional face-to-face customer service daily, reaching out to inbound inquiries via telephone and email. Created a pipeline of potential clients, consistently moving them through the sales process by making 50 to 100 outbound calls and an equal number of emails daily. Followed up with prospects and clients on time per agreed schedules, overcame objections, and accurately set up client

Greeted visitors and customers upon arrival, offering assistance and answering questions to build rapport and retention. Interacted with residents by phone, email, and in person, while providing clerical support to company employees through copying, faxing, and filing documents. Answered incoming calls on a multi-line phone system, maintained files and records, performed data entry, and managed of

Performed a variety of clerical tasks including data input, filing, copying, and faxing, while also managing catering orders and office supplies. Greeted vendors, customers, and employees, placed facility orders, and handled shipping/receiving packages. Collaborated with colleagues and marketing staff on special projects, assisted team members, answered and redirected telephone calls, and replied

Handled an average of 50 to 100 client inquiries, quotes, orders, and complaints daily, while maintaining knowledge of evolving product offerings and pricing. Exceeded qualitative metrics on customer satisfaction, retention, and inquiry volume, and created customized quotes and products for specified projects. Offered and up-sold new products, ensured timely and accurate client orders, and assiste

Obtained a High School Diploma from Mira Costa College.

Completed the Licensed Practical Nurse program at Fortis College.

Completed coursework in Medical Terminology at Columbus State Community College.

Obtained Phlebotomy certification from Ohio School of Phlebotomy.