Claudia Abril

I am a dedicated member services professional with extensive experience in providing support to over 2,500 members at the Phoenix Law Enforcement Association. My role involves managing a large volume of Verizon mobile service lines, performing detailed billing analysis, and assisting members with their union needs. I pride myself on my integrity when handling highly confidential information and my ability to navigate complex online portals efficiently.

Prior to my current position, I worked as a Senior Provider Data Specialist at United Healthcare, where I utilized data to solve problems and improve processes within my department. My experience also includes administrative support roles, where I honed my skills in scheduling, data entry, and customer service. I am committed to continuous improvement and consistently meet production and quality metrics in my work.