Sarah McVey

I am an experienced customer service professional with a strong record in high-volume call center environments, supporting healthcare members and consumer services. I consistently delivered exceptional customer experiences, maintained near-perfect QA scores, and received frequent recognition for member kudos.

My background includes troubleshooting insurance inquiries, assigning primary care providers, updating member information, handling payments, and resolving complex issues under time pressure. I have also supported vehicle-connected services (OnStar/Wi‑Fi), performed upselling and commission-based sales, and managed 50–100 calls daily as a first point of contact.

I bring extensive administrative and medical-office experience — including medical records, insurance verification, phlebotomy basics, and HIPAA knowledge — plus strong Microsoft Office, data entry, and multitasking skills. I am currently improving my Spanish to expand my ability to assist diverse members.