Open to opportunities

Brendan Adams

@brendanadams

Efficient problem-solver and quick learner with 10+ years in customer service; skilled in phone & email support, team leadership, analytics.

United States

Message

What I'm looking for

I seek a client-facing role where I can use CRM expertise to improve retention and processes, collaborate with a small team, and drive measurable revenue and operational reliability.

I am a senior account manager with 9+ years of experience in customer service, sales support, and high-volume account management. I specialize in CRM systems, workflow coordination, documentation accuracy, and multi-channel client communication.

At First Choice Debt Relief I managed administrative support for 600+ active client accounts, validated monthly client files for compliance, and implemented follow-up strategies that increased client retention by 15%.

Earlier, at National Auto Solutions I managed 50+ outbound calls daily, maintained 300+ Salesforce records, and generated consistent weekly profit through structured pipeline management.

I bring proven process-improvement results — reduced renewal processing time by 20%, improved data retrieval time by 30%, and streamlined team workflows to complete 1,000+ tasks weekly — and I focus on reliable data integrity and measurable customer outcomes.

Experience

Work history, roles, and key accomplishments

Sr. Account Manager II

First Choice Debt Relief

Jan 2017 - Jan 2026 (9 years)

Managed administrative support for 600+ active client accounts and implemented targeted follow-up strategies that increased client retention by 15% while improving workflow efficiency and data accuracy.

DebtPayPro Salesforce CRM Account Management Client Retention Team Coordination

Customer Support / Sales Representative

National Auto Solutions

Jan 2014 - Dec 2017 (3 years 11 months)

Managed 50+ outbound calls daily and closed extended warranty sales, generating approximately $25K weekly profit while maintaining a structured pipeline and improving sales documentation processes.

Cold Calling Salesforce CRM Pipeline Management Documentation Sales Operations Data Entry Transaction Processing