Kendal Patton
@kendalpatton
Remote account manager specializing in retention, de-escalation, and solutions-driven sales.
United StatesWhat I'm looking for
I am a results-oriented remote account manager with extensive experience in account retention, customer service, and sales. I excel at on-the-spot problem solving and de-escalation, routinely negotiating credits, discounts, and contract solutions while maintaining professionalism and empathy.
I have a proven track record training peers through side-by-side listenings and one-on-one coaching, and I am proficient with Salesforce, QuickBooks, Microsoft Office, OneNote, and multiple CRMs. Prior roles include customer service for health insurance enrollment and office management, where I handled tenant relations, payments, and operational duties.
Experience
Work history, roles, and key accomplishments
Account Manager
ADT, LLC.
Oct 2021 - Present (4 years 8 months)
Manage retention for established customers remotely, resolving technical and billing issues, applying credits/discounts, and closing sales while de-escalating disputes to maintain account satisfaction.
Customer Service Representative
Maximus
Nov 2018 - Oct 2021 (2 years 11 months)
Provided remote inbound support for Health Insurance Marketplace customers, assisted with applications, protected personal data, and navigated ACA guidance while multitasking across systems.
Office Manager
LHP Capital, LLC.
May 2016 - Aug 2018 (2 years 3 months)
Managed rental office operations including rent collection, tenant relations, dispatching maintenance, and enforcing HUD-related procedures while handling conflicts and working independently.
Education
Degrees, certifications, and relevant coursework
Middle Tennessee State University
Non-degree / Student Organization Membership, Leadership/Student Activities
Activities and societies: MTSU Leadership Club
Member of the MTSU Leadership Club; participated in university leadership activities and student organization events.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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