Open to opportunities

Tracy Eromhonse

@tracyeromhonse

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Customer Success and Support professional improving onboarding, retention, and customer experiences.

Zimbabwe

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What I'm looking for

I’m looking for a Customer Success role where I can own onboarding and retention, improve customer processes, and support clients with clear communication—while collaborating with founders and cross-functional teams in a fast-paced environment.

I’m a customer-focused professional with experience supporting customers, coordinating operations, improving processes, and strengthening client relationships. From first contact through ongoing support, I collaborate closely with founders and cross-functional teams to keep the customer journey smooth and responsive.

I’ve built and led customer programs across startups and training organizations, including delivering live training, running CRM-focused onboarding, and managing student community support via WhatsApp. I also founded and led a fashion business where I owned the complete customer journey—consultation to after-sales—while resolving issues calmly, improving communication, and coordinating production and delivery.

Experience

Work history, roles, and key accomplishments

Current

Operations & Program Coordinator

Current

Bakers Growth Community

May 2026 - Present (2 months)

Coordinated the day-to-day delivery of online learning programs and ensured learning materials and schedules were kept on track. Managed the student community on WhatsApp and supported certificate creation and distribution.

Program Operations Community Management Administrative Operations Google Workspace Canva Digital Certificate Preparation Process Improvement Documentation

Sales Advisor → SDR → SDR Team Lead

Wrnly

Dec 2025 - Jun 2026 (6 months)

Built prospect lists and executed outbound email and LinkedIn outreach to startup founders in the United States. Coached SDRs, reviewed messaging, assigned leads, and worked with the founder to improve outreach and sales processes.

Outbound Outreach Lead Assignment Messaging Sales Process Improvement

Customer Service & CRM Trainer

Kova Academy

Oct 2025 - Mar 2026 (5 months)

Delivered live online training on CRM tools, customer service, and sales fundamentals. Created lesson plans and learning exercises, reviewed assignments, and provided supportive feedback to learners.

Online Training CRM Tools Customer Service Training Sales Fundamentals Lesson Planning Assignment Feedback

Founder & Customer Relations Lead

T-LOR Creative Ventures

Jan 2018 - Jan 2023 (5 years)

Founded and managed a fashion business handling custom apparel and fabric sales, overseeing the full customer journey from consultation through after-sales support. Managed scheduling, order tracking, production coordination, customer communications, and supervised tailoring apprentices.

Customer Relationship Management Quotation Management Production Coordination Order Tracking After Sales Support Conflict Resolution Scheduling coordination Sales Management

Customer Support & Operations Assistant

Sonero Businesses

Jan 2014 - Jan 2015 (1 year)

Supported customers via phone calls and WhatsApp and coordinated deliveries and logistics for customer orders. Managed communication between customers and the business owner and helped resolve delivery issues with timely updates.

Customer Support Phone Support Delivery Coordination Logistics Coordination Delivery Issue Resolution Operational Support

Retail Sales Representative

De'Trason

Jan 2013 - Jan 2015 (2 years)

Assisted retail customers with product selection and purchasing decisions and supported occasional wholesale customers. Managed store opening and closing procedures, maintained product displays and inventory, and handled day-to-day transactions.

Retail Customer Service Store Opening Product Display Setup Store Operations