Zainab Eniyansoro
@zainabeniyansoro
I improve customer support, order fulfillment, and remote operations across high-volume service environments.
NigeriaWhat I'm looking for
I've supported customers and coordinated operations across Airtel Nigeria, Myprinta.ng, BAFASHION, and remote client engagements. I manage high-volume inquiries, resolve order and service issues, and keep cross-functional teams aligned.
At BAFASHION, I managed 200+ daily customer interactions across WhatsApp, Instagram, email, and e-commerce channels while contributing to 98% on-time order fulfillment. At Myprinta.ng, I improved production-to-delivery turnaround time by 20% by closing communication gaps between support, production, and logistics.
As an independent Virtual Assistant and Operations Coordinator, I've improved response efficiency by 40% and reduced inbox backlog by 60% through organized communication workflows. I also coordinate schedules, research, documentation, and project priorities for remote clients across time zones.
My call-center experience at Airtel Nigeria strengthened my ability to resolve billing, account, service, and technical concerns efficiently, maintaining an 85%+ First Contact Resolution rate. I bring empathy, clear communication, accurate documentation, and practical process improvement to every customer interaction.
Experience
Work history, roles, and key accomplishments
Tutor
Pathfinder College
Jan 2026 - Present (7 months)
Delivered engaging lessons, managed classroom activities, and coordinated lesson planning and communication with stakeholders.
Virtual Assistant & Operations Coordinator
Independent Client
Jan 2024 - Present (2 years 7 months)
Managed administrative operations, inbox management, scheduling, and documentation for multiple remote clients, improving response efficiency and reducing inbox backlog.
Sales Support Officer
BAFASHION
Jun 2025 - Dec 2025 (6 months)
Managed 200+ customer interactions daily across multiple channels, coordinated with sales, logistics, and fulfillment teams, and resolved inquiries to maintain high on-time order fulfillment.
Customer Support & Operations Coordinator
Myprinta.ng
Jan 2022 - Dec 2023 (1 year 11 months)
Managed customer support across multiple channels, coordinated order fulfillment with production and logistics, and reduced turnaround time by improving communication.
Call Center Agent
Airtel Nigeria
Jan 2021 - Dec 2022 (1 year 11 months)
Delivered high-volume inbound customer support, resolving inquiries and maintaining high first contact resolution rates in an SLA-driven environment.
Education
Degrees, certifications, and relevant coursework
Moshood Abiola Polytechnic
Higher National Diploma, Microbiology
2019 - 2024
Pursued a Higher National Diploma in Microbiology, gaining a strong foundation in scientific principles and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Zainab ?
You can contact Zainab and 90k+ other talented remote workers on Himalayas.
Message ZainabGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
