I’m seeking remote opportunities to apply my expertise in Customer Success, Operations and Team Management. I am also open to Administrative and Virtual Assistant roles.
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AD@annie007
Experienced Management Professional. Skilled in CRM and leading successful teams.
NigeriaI’m seeking remote opportunities to apply my expertise in Customer Success, Operations and Team Management. I am also open to Administrative and Virtual Assistant roles.
I am an experienced management professional with a strong foundation in retail management, customer service, and operations. Having led dynamic teams at high-profile brands like Hugo Boss and Mango, I have developed expertise in CRM, optimizing customer experiences, streamlining operations, and driving results.
My passion lies in fostering impactful client relationships and contributing to efficient project execution, with aspirations to contribute to global organizations or NGOs, leveraging my leadership, problem-solving, and strategic planning abilities.
When I am not engineering customer happiness, I also help small businesses build excellent customer-focused teams that drive productivity and increase customer retention.
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Work history, roles, and key accomplishments
Fox Business Development Limited
Mar 2023 - Present (2 years 8 months)
Supervised a region of 7 branches with over 45 employees, maintaining peak operational efficiency and performance within the region.
HUGO BOSS
Sep 2022 - Mar 2023 (6 months)
Managed a team of 20+ employees, overseeing all facets of store operations, including inventory management, sales performance, and training within high-volume customer service environments.
MANGO
May 2017 - Jun 2022 (5 years 1 month)
Led a team of 15 employees, providing training, coaching, and performance feedback to enhance customer service and drive team productivity.
MANGO (Punto Fa, S.L)
Nov 2018 - Feb 2022 (3 years 3 months)
Collaborated with store managers and the international sales team to generate and analyze data for decision-making.
Euro Fashions Limited
Mar 2016 - May 2017 (1 year 2 months)
Coordinated internal and external communications and distribution of information within the organization while streamlining processes.
Degrees, certifications, and relevant coursework
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