Open to opportunities

Tracey Daniels

@traceydaniels

Customer service and operations professional delivering quality support across care, warehouse, and retail environments.

United States

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine service excellence, clear communication, and accurate order/quality support—while using tools like Excel and Salesforce. I want a team that values training, reliability, and growth.

I’m a customer service and operations professional who delivers steady support across billing, caregiving, housekeeping, and customer-facing roles. In my current CSR position, I support the billing department and focus on responsive, accurate service.

My background includes in-home caregiving with housekeeping, care management, and meal prep, along with warehouse production work as a packer/inspector and feeder packer/palletizer. I bring a strong quality mindset—supporting order picking, quality inspection, and efficient packing workflows while handling RF scanner and dispatching tasks.

I’ve also managed and trained teams in restaurant environments, leading training, management, and shift planning. I’m known for communication, organization, and teamwork, and I’m eager to grow in a role that values reliability, customer satisfaction, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Urbanex Pest Control

May 2026 - Present (1 month)

Provided customer service support and handled billing-related tasks in the customer service/billing department. Managed customer inquiries through calls and administrative processes.

Customer Support Billing Administrative Support Salesforce Customer Service Communication Skills Microsoft Office

In-Home Caregiver

New Age Homecare

Aug 2025 - Jun 2026 (10 months)

Provided in-home caregiving support, including housekeeping, care management, and meal preparation. Supported clients with daily needs while coordinating care responsibilities.

Care Management Housekeeping Food Preparation Cooking Communication Skills Teamwork

Packer/Inspector

PaperWorks

Jun 2022 - Dec 2024 (2 years 6 months)

Worked as a packer and inspector, handling feeder packer and palletizing tasks on the production floor. Performed quality checks and supported warehouse operations for packaging and shipping readiness.

Packaging Warehouse Experience Assembly

General Laborer

Henniges Automotive

Jan 2022 - May 2022 (4 months)

Performed general labor duties including trimming and palletizing. Supported production needs through materials handling and task execution on the manufacturing floor.

TRIM Manufacturing Assembly Warehouse operations

Shift Manager

McDonald's

Apr 2017 - Dec 2021 (4 years 8 months)

Led training, management, and shift planning to ensure smooth restaurant operations. Supported customer service and staffed shifts to meet daily service needs.

Training Development Team Leadership Customer Service Cash Handling Communication Skills Organizational Skills Restaurant Experience

Trimmer & Packer

Perdue Farms

Feb 2013 - Apr 2015 (2 years 2 months)

Performed trimming and packing duties in a manufacturing environment. Also supported cashier and customer service responsibilities.

TRIM Manufacturing Cash Handling Customer Service Communication Skills Food Preparation

Guest Services Cashier

Hardee's

Jul 2008 - Jan 2013 (4 years 6 months)

Handled cashier and guest services duties, supporting customer needs during busy service periods. Provided customer service and helped maintain smooth restaurant operations.

Cash Handling Guest Service Customer Support Customer Service Restaurant Experience Communication Skills Teamwork Order Processing