Open to opportunities

Mariah Lawrence

@mariahlawrence

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Customer-focused service professional committed to consistent, positive outcomes.

United States

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What I'm looking for

I seek a customer-focused role where I can apply my communication, problem-solving, and reliability to support customers and grow into greater responsibility within a collaborative team.

I am a dedicated customer service professional with hands-on experience across retail, food service, and healthcare support roles. I consistently provide friendly, reliable service while resolving customer inquiries, complaints, and requests with care and efficiency.

At Splash Carwashes and Conduent I handled high-volume customer interactions, escalated issues appropriately, and supported new team members in understanding company policies. I pride myself on clear communication, active listening, and maintaining a positive demeanor under pressure.

My background in grocery pickup, fast food, and dietary aide roles taught me strong time management, sanitation and safety practices, and the ability to prepare and stage orders accurately. I regularly restocked, cleaned workstations, and followed procedural checklists to ensure smooth operations.

I am committed to continuous improvement, adaptability, and contributing to team success. I bring patience, empathy, attention to detail, and a dependable work ethic to every role and am eager to take on new responsibilities that allow me to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Splash Carwashes

Feb 2022 - Present (3 years 10 months)

Handled customer service calls and inquiries, resolved complaints and refund requests, and assisted new members to understand company policies while maintaining a positive customer experience.

Customer Service Phone Support Communication Empathy Time Management Attention To Detail

Customer Service Representative

Conduent

Dec 2020 - Jan 2022 (1 year 1 month)

Maintained frequent phone contact with providers and third-party reps, delivered timely resolution of customer requests, and escalated complex complaints as needed with minimal supervision.

Customer Service Phone Support Escalation Management Communication Problem Solving Process Adherence Confidentiality

Personal Shopper

Walmart

Mar 2020 - Nov 2020 (8 months)

Picked and staged grocery and non-grocery orders by pickup time and temperature, maintained cleanliness of workstation, and ensured timely order readiness.

order fulfillment Time Management Customer Service Attention To Detail Speed

Food Service Worker

Five Guys

Nov 2018 - Feb 2020 (1 year 3 months)

Restocked supplies, prepared ingredients for peak periods, assisted customers in-person, and followed safety and sanitation protocols to maintain service quality.

Food Preparation Customer Service Safety Compliance Time Management Teamwork Communication

Food Service Worker

McDonald's

Dec 2017 - Oct 2018 (10 months)

Assembled orders from production cards, maintained cleanliness and sanitation of equipment and workspaces, and provided in-person customer assistance while following food safety guidelines.

Assembly Food Safety Customer Service & Efficiency Attention To Detail Teamwork

Dietary Aide

Sodexo

Feb 2016 - Dec 2017 (1 year 10 months)

Prepared and served meals per planned menus and resident requests, maintained cleanliness of dining and prep areas, and used dietary utensils and equipment per manager direction.

Dietary Procedures Scheduling Attention To Detail Teamwork Resident Services